Harnessing Agentic Automation: 60% of Leaders Drive Real Value Creation in Businesses
The Rise of Agentic Automation in Business
In the rapidly evolving landscape of business technology, the integration of automation has become a crucial focus for leaders aiming to enhance productivity and drive real value. A recent study conducted by Automation Anywhere in collaboration with Forrester Consulting revealed that 60% of business executives are opting for agentic process automation (APA) to achieve significant improvements in their operational workflows.
Understanding Agentic Process Automation (APA)
Agentic Process Automation refers to systems designed to autonomously manage and optimize various business processes using artificial intelligence (AI) and robotic process automation (RPA). This innovative approach positions itself as a fundamental tool for organizations, allowing them to harness the vast potential of AI without compromising human oversight. The study underscores that the emphasis is not on replacing human intelligence but on complementing it to reach new heights of operational efficiency.
Key Findings from the Study
The research identifies critical barriers that organizations face when adopting AI technologies. While a significant 74% of executives acknowledge the capabilities of AI agents in analyzing large data sets, concerns remain regarding data security, lack of necessary skills, and integration complexities, with 66%, 63%, and 61% expressing apprehensions, respectively. These insights illustrate the need for specialized automation solutions that not only facilitate the introduction of AI but also ensure secure and efficient operation.
As Mihir Shukla, CEO of Automation Anywhere, noted, "This study marks a turning point for businesses. Leaders clearly see the importance of AI-assisted workflows and the undeniable value of agentic AI. The significant majority specifically seek these solutions from automation and AI providers, demonstrating the critical need for deep expertise in process automation to increase adoption and yield substantial business impact."
The Expanding Role of AI Agents
Companies are already harnessing AI agents for various functions, with 53% employing them for internal employee assistance and 48% for customer service. Many executives plan to expand the involvement of these agents across other business facets, such as enterprise automation and regulatory compliance, in the next few years. The perceived value of AI agents in fields like customer support, sales automation, and compliance exceeds expectations, with ratings averaging above 80/100. Automation Anywhere aims to empower organizations by offering ready-to-use, enterprise-grade AI agents that extend beyond pilot projects to create tangible benefits in customer service, finance, compliance, and more.
Choosing the Right Automation Platform
A significant 60% of surveyed executives believe that intelligent automation platforms offered by RPA and AI vendors are highly valuable for long-term processes. This indicates a preference for solutions that provide enterprise-scale integration, end-to-end orchestration, and sophisticated data security measures. Automation Anywhere's APA ecosystem is perfectly positioned to meet these business needs by delivering smart, secure, and scalable AI agents. This system integrates seamlessly with diverse organizational frameworks, orchestrates complex processes efficiently, and adheres to the highest standards of data governance and security.
Confidence in Transformational Value
An overwhelming 75% of executives anticipate using AI agents for customer support in the coming year, with 71% looking into educational applications. Confidence in the transformative potential of these AI agents indicates a strong belief in their capability to revolutionize operational structures within companies, moving beyond traditional experimentation into full-scale deployment.
Looking Ahead
Despite the existing challenges, business leaders express a clear understanding and confidence in the transformational potential of AI agents. By proactively addressing concerns relating to security, costs, and talent shortages, organizations can transcend mere experimentation and start deploying agentic AI at scale, thus achieving measurable commercial outcomes. Those who take decisive action today will be best positioned to lead the future of work driven by intelligent automation. Automation Anywhere is committed to helping businesses speed up this transition with its secure, cost-effective, and user-friendly APA system, incorporating ready-to-deploy agentic solutions that lower barrier complexities while enabling users to deploy AI agents safely.
Conclusion
In understanding the potential of agentic automation, companies are not just investing in technology, but in the future of their workforce. Automation Anywhere isn’t just leading the charge in agentic automation; it's shaping the future of work by unlocking human potential through advanced automation strategies. To learn more, visit www.automationanywhere.com.