Brass Celebrates Six Consecutive Wins in Wedding Satisfaction Rankings

Brass's Remarkable Achievement in Wedding Services

Brass, a wedding company based in Nagoya, Aichi Prefecture, has once again proven its excellence in the bridal industry by securing the top position in the 2026 Oricon Customer Satisfaction Survey in two prestigious categories: House Weddings and Wedding Planners. This marks the company's sixth consecutive win, a testament to its unwavering commitment to quality service and customer satisfaction.

The recognition was announced by Oricon, a leading market research firm in Japan, known for its comprehensive surveys analyzing consumer satisfaction across various industries. Brass’s consistent high ratings highlight the trust and support from all couples who have chosen them to plan their weddings.

Expanding Horizons

Having initially focused on the Tokai and Kansai regions, Brass is planning to expand beyond its established territories. In 2025, the company will open its first venue in Tokyo, dubbed the Brass Blue Tokyo. Furthermore, there are ambitious plans to inaugurate Acorn Laurier in Kashiwa, Chiba, in August 2026, followed by Orange Oeve in Omiya, Saitama, in Spring 2027. This significant expansion aims to establish Brass as a dominant force in the Kanto area.

Pledge for Unforgettable Weddings

Brass is committed to delivering unforgettable wedding experiences, referred to as ‘wedding of laughter and tears,’ throughout Japan. Company President Tatsuaki Kawai expressed heartfelt gratitude for the support received and acknowledged that this award reflects the long hours and effort put into building trust with their clients.

Kawai emphasized the importance of a dedicated wedding planner system, which allows a single planner to guide couples throughout the entire planning process, fostering a strong relationship. “We focus on the finer details, ensuring that each wedding is crafted with care and attention,” he mentioned.

Unique Wedding Features

Brass sets itself apart through several innovative practices that contribute to creating outstanding weddings:

1. Integrated Wedding Planner System: Unlike conventional methods that involve multiple divisions, Brass assigns each couple a dedicated planner to handle every aspect from initial meetings to the wedding day coordination. This tailored approach enables a seamless experience for couples.

2. Exclusive Venue Offering: Emphasizing privacy and exclusivity, Brass operates guesthouses that feature a unique setup with one chapel, one banquet hall, and one open kitchen, ensuring that weddings are personal and special for each couple.

3. Open Kitchen Experience: An integral part of the dining experience, Brass offers live cooking demonstrations from chefs in open kitchens. This feature not only guarantees high-quality food but also allows couples to customize menus in direct consultation with chefs and pastry artists.

4. Total Coordination Services: Brass provides a range of premium dresses through its in-house stores like Be Dress, alongside specialized kimono rentals. The team of coordinators is well-versed in matching wedding themes to attire, allowing for a personalized touch that reflects the couple's unique story.

5. Post-Wedding Events: Brass hosts annual events like the Brass Summer Festival, allowing couples and families to return to their wedding venue, creating cherished memories long after the big day.

Looking Ahead

Brass continues to strive for excellence in the wedding sector, seeking to enhance customer satisfaction further while launching new venues tailored to diverse tastes and preferences. The company’s ability to innovate and adapt to changing consumer expectations will undoubtedly keep them at the forefront of the industry.

As the wedding landscape evolves, Brass is determined to remain synonymous with quality and care, ensuring that every couple can enjoy the wedding of their dreams, filled with moments of joy and love.

This commitment to happiness, trust, and unforgettable experiences not only solidifies their number one status in Japan's wedding industry but also ensures that the legacy of Brass continues for years to come.