#USA #Patient Engagement #Shoreview #Maxwell TEC #nanaCONNECT

Maxwell TEC's nanaCONNECT Achieves One Million Messages

In a significant milestone for patient communication, Maxwell TEC has announced that its innovative platform, nanaCONNECT, has surpassed one million text messages sent to home health and hospice patients and their families. This achievement highlights a transformative shift in how healthcare providers engage with their patients.

Scott Beard, Chief Strategy Officer at Maxwell TEC, remarked, "One million messages is a tremendous milestone. The nanaCONNECT platform demonstrates that meeting patients where they are—on their phones and using straightforward language—allows for impactful communication. Care becomes a conversation instead of merely a transaction."

As healthcare continues to evolve, the importance of effective communication cannot be overstated. The increasing adoption of text-based communication through platforms like nanaCONNECT shows its effectiveness, particularly for those who may not feel comfortable using apps or web portals. It also serves as an essential tool for healthcare professionals who require scalable and effortlessly integrated solutions within their existing workflows.

Jay Duty, Chief Operating Officer at Maxwell TEC, added, "Hitting one million messages is a proud moment for our team. However, it represents more than numbers; it signifies one million opportunities for technology to reduce feelings of isolation during life's most vulnerable moments."

The nanaCONNECT platform offers four essential modules designed to provide relevant and timely messages throughout the patient journey:

1. NOTIFY - This module ensures that patients stay informed with updates such as real-time caregiver arrival notifications, appointment confirmations, and feedback surveys.
2. ENGAGE - Focused on daily check-ins and patient satisfaction surveys, this module provides healthcare agencies with real-time insights into patients' well-being.
3. REACH - After discharge, this module aids patients with personalized support and recovery resources, alleviating the burden on healthcare staff while enhancing patient care.
4. BEREAVE - This module modernizes hospice bereavement outreach by offering compassionate, personalized grief support using AI insights.

Home health and hospice agencies that have adopted nanaCONNECT report heightened patient engagement and satisfaction, as well as better continuity in care between visits. Leigh Merrihew and Dayna McAllister, both members of the bereavement team at Mission Healthcare, shared their enthusiasm, saying, "The instant connection to our bereaved through the BEREAVE platform is amazing. Our bereaved individuals interacted with our initiative almost instantly, and we appreciate having a platform that connects us with them in such intimate ways."

Maxwell TEC remains committed to enhancing the capabilities of nanaCONNECT, with plans for future updates aimed at expanding customizable survey options and aligning with regulatory requirements. To learn more about Maxwell TEC’s range of tech-enabled solutions or to schedule a demo, one can visit maxwelltec.com or reach out via email.

About Maxwell TEC

Maxwell TEC is dedicated to empowering home healthcare through cutting-edge technology and strategic solutions. By merging decades of clinical expertise with innovative strategies, the company equips healthcare providers with necessary tools and techniques to thrive in the digital age. Discover more at their official site: maxwelltec.com.