Hankyu Nishinomiya Gardens Introduces AI Staff with xR Cast for Enhanced Visitor Experience
Hankyu Nishinomiya Gardens, located in Nishinomiya, Hyogo, is taking a significant leap into the future by implementing a trial run of an AI avatar-based information service called "xR Cast" starting in May 2025. Developed by Kiwami Corporation, which operates under the motto of "never forgetting the joy of play," this innovative solution aims to improve the visitor experience in large commercial complexes.
The partnership between Kiwami Corporation and Hankyu Hanshin Properties is a step forward in utilizing technology to enhance customer service. The AI avatar, powered by the xR Cast Concierge system, will assist visitors in navigating the facilities, searching for stores, and answering frequently asked questions with greater convenience.
The standout feature of this initiative is the introduction of a new 3D map function. This addition promises to provide a more enjoyable and tailored experience for guests, facilitating their visit to the mall.
Hankyu Nishinomiya Gardens consists of four sections: the Main Building, Gate Building, Annex, and Plus Building, housing around 340 shops. This diverse mix of establishments caters to various customer needs from different generations, offering high-quality fashion outlets, exclusive lifestyle goods, and curated selections.
The xR Cast Concierge is an automatic response system featuring a 3D CG virtual assistant. It offers an interactive experience where visitors can select buttons to view facility maps and explanations related to services. Moreover, it works seamlessly with the xR Cast HoloPhone system for remote customer service, allowing for a smoother inquiry process.
The xR Cast HoloPhone establishes remote customer service through a 3D avatar and live images, leveraging state-of-the-art technology developed by Kiwami Corporation to provide high-quality customer interactions.
In light of the declining workforce population, the need for staff in service areas is becoming critical. Kiwami’s xR Cast aims to not only automate customer service but also create virtual staff that enriches the consumer experience. The company tirelessly works towards a future where technological advancements—like AI and 3D holograms—enhance customer interactions while maintaining human-like warmth.
Founded in February 2019 and headquartered in Chiyoda City, Tokyo, Kiwami Corporation is a collective of professionals dedicated to leveraging technology across various sectors including digital content, applications, games, xR, AI, and social media. Adhering to their guiding principle, "never forgetting the joy of play," Kiwami aims to address societal issues while fostering a kinder, more inclusive society.
In a world rapidly evolving through technology, the Hankyu Nishinomiya Gardens is positioned at the forefront of innovation with its AI-enabled customer information service. The introduction of xR Cast is a promising step towards enhancing the overall visitor experience, blending convenience with advanced technology in a way that entertains and assists all who visit the center.
The Initiative
The partnership between Kiwami Corporation and Hankyu Hanshin Properties is a step forward in utilizing technology to enhance customer service. The AI avatar, powered by the xR Cast Concierge system, will assist visitors in navigating the facilities, searching for stores, and answering frequently asked questions with greater convenience.
The standout feature of this initiative is the introduction of a new 3D map function. This addition promises to provide a more enjoyable and tailored experience for guests, facilitating their visit to the mall.
Hankyu Nishinomiya Gardens Overview
- - Facility Name: Hankyu Nishinomiya Gardens
- - Location: 14-2 Takamatsucho, Nishinomiya City, Hyogo Prefecture
- - Nearest Station: Hankyu Railway Kobe Line/Imazu Line, Nishinomiya Kitaguchi Station (Direct access via pedestrian deck, 3 minutes on foot)
- - Opening Date: November 2008
- - Number of Stores: Approximately 340
- - Website: Hankyu Nishinomiya Gardens
Hankyu Nishinomiya Gardens consists of four sections: the Main Building, Gate Building, Annex, and Plus Building, housing around 340 shops. This diverse mix of establishments caters to various customer needs from different generations, offering high-quality fashion outlets, exclusive lifestyle goods, and curated selections.
Introducing xR Cast Concierge
The xR Cast Concierge is an automatic response system featuring a 3D CG virtual assistant. It offers an interactive experience where visitors can select buttons to view facility maps and explanations related to services. Moreover, it works seamlessly with the xR Cast HoloPhone system for remote customer service, allowing for a smoother inquiry process.
Use Cases for xR Cast Concierge
- - Reception and information counters
- - Hotel front desks
- - Service counters in supermarkets and home centers
- - Guidance for product displays
- - Apartment management
- - Facility information in museums and tourist attractions
What is xR Cast HoloPhone?
The xR Cast HoloPhone establishes remote customer service through a 3D avatar and live images, leveraging state-of-the-art technology developed by Kiwami Corporation to provide high-quality customer interactions.
Use Cases for xR Cast HoloPhone
- - Information desks in department stores and shopping facilities
- - Supermarkets, electronic appliance stores, and pharmacies
- - Station guidance
- - Coworking and shared office spaces
- - Real estate rental and sales offices
- - Theme parks and entertainment facilities
The Vision Behind xR Cast
In light of the declining workforce population, the need for staff in service areas is becoming critical. Kiwami’s xR Cast aims to not only automate customer service but also create virtual staff that enriches the consumer experience. The company tirelessly works towards a future where technological advancements—like AI and 3D holograms—enhance customer interactions while maintaining human-like warmth.
About Kiwami Corporation
Founded in February 2019 and headquartered in Chiyoda City, Tokyo, Kiwami Corporation is a collective of professionals dedicated to leveraging technology across various sectors including digital content, applications, games, xR, AI, and social media. Adhering to their guiding principle, "never forgetting the joy of play," Kiwami aims to address societal issues while fostering a kinder, more inclusive society.
- - Representative: Chihaya Mikamo
- - Capital: 290 million yen (including capital reserve)
- - Business Focus: Providing services that promote digital experiences, Internet-related service planning, and production.
- - Website: Kiwami Corporation
Conclusion
In a world rapidly evolving through technology, the Hankyu Nishinomiya Gardens is positioned at the forefront of innovation with its AI-enabled customer information service. The introduction of xR Cast is a promising step towards enhancing the overall visitor experience, blending convenience with advanced technology in a way that entertains and assists all who visit the center.
Topics Consumer Products & Retail）
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