#Japan #Chiyoda #Chiyoda Ward #e-Jan Networks #CACHATTO

Challenges in Promoting Remote Work in Chiyoda Ward

Chiyoda Ward, home to many of Tokyo's governmental and corporate offices, has enacted various digital transformation (DX) initiatives aimed at enhancing the productivity of its employees. In line with these efforts, the ward announced the implementation of the remote desktop product from e-Jan Networks, namely CACHATTO, which is designed to improve remote work capabilities.

Chiyoda Ward's DX Strategy and Remote Work

The DX strategy for Chiyoda Ward was created in April 2022 and is set for revision by April 2025. The strategy envisions a future where every resident of Chiyoda holds hope for tomorrow and desires to continue living there. A key focus of this strategy is improving employee productivity, which encompasses a reevaluation of work practices and the establishment of a secure environment conducive to remote work.

Issues Before CACHATTO Implementation

Prior to the introduction of CACHATTO's remote desktop solution, Chiyoda Ward was already using desktop tools. However, the existing system was restrictive due to its one-to-one user-licensing model, limiting remote work access to only a few staff members. This meant that during periods of personnel changes, reconfiguring licenses could take months, effectively blocking certain employees from working remotely during that time.

How CACHATTO's Remote Desktop Addresses These Challenges

With the introduction of CACHATTO's remote desktop, which employs a pricing model based on simultaneous connections, the number of employees able to work remotely surged significantly. With a potential to support 1,000 of the 1,200 staff members in need of remote access, this new solution has dramatically expanded flexibility.

Moreover, it empowers personnel from the Digital Policy Division to manage user registrations and modifications themselves without having to make time-consuming external requests. This has significantly reduced the downtime previously experienced when staff could not work remotely due to relocations or other personnel changes.

Benefits Experienced by Employees Post-Implementation

Since adopting CACHATTO's remote desktop, the number of remote work users has tripled compared to before. Employees now have the ability to work flexibly, whether in preparation for typhoons or heavy snowfall, or to accommodate personal responsibilities such as childcare and elderly care. The streamlined management means that changes to settings can be executed quickly, garnering favorable feedback from staff.

Additionally, the tool’s mobility has allowed employees to work from various locations under different circumstances, enabling them to save field notes or access necessary documents on-the-go, further boosting overall productivity.

Moving forward, e-Jan Networks aims to strengthen and improve its offerings to support remote work and BCP measures in local governments further.

For further details, visit the following case study: Chiyoda Ward Case Study

About Chiyoda Ward

Chiyoda Ward is centrally located within Tokyo’s special wards and is home to numerous train and subway lines, the Imperial Palace, the cherry blossom-lined Chidorigafuchi, and famed districts such as Akihabara and Jimbocho. It boasts a unique demographic characteristic, with a nighttime population of around 70,000 swelling to approximately 900,000 during the day. Although it is the least populous of the 23 wards, the trend of urban return has spurred population growth in recent years.

For more information, visit the official Chiyoda Ward website.

About CACHATTO

CACHATTO is a corporate remote access service notable for minimizing security risks associated with telework by ensuring that data is not stored on devices. It has gained traction across various sectors, including finance and governmental organizations. Currently, it holds the top market share in remote access tools for smart devices and secure gateways for 12 consecutive years, with cumulative sales reaching over 800,000 users across 1,700 companies in Japan as of February 2025.

More information can be found at the CACHATTO product site.

About CACHATTO's Remote Desktop

CACHATTO's remote desktop service is browser-based and designed for simplicity and security. Utilizing a pricing structure based on simultaneous connection licenses, it optimizes costs for all registered users not requiring continuous access.

For details, visit the CACHATTO Remote Desktop site.

About e-Jan Networks

Established in March 2000, e-Jan Networks focuses on creating secure telework environments through its CACHATTO platform and related services. The company is committed to continuous improvement and development of its solutions to aid organizations in maximizing their remote work capabilities.

For more information, visit e-Jan Networks.

CACHATTO is a registered trademark of e-Jan Networks Co., Ltd.
The company names and product names mentioned herein are trademarks or registered trademarks of their respective owners.