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FINBOA Achieves Finalist Status in 2025 Luminaries Awards

FINBOA, Inc., a pioneer in compliance process automation for financial institutions, has achieved recognition as a finalist in the prestigious Credit Union Times Luminaries Awards for 2025. This honor comes in the Credit/Debit Payment Solutions category, marking the second consecutive year that FINBOA has been acknowledged for its groundbreaking FINBOA Payment Disputes solution. This accolade showcases the successful implementation and impact of the FINBOA Payment Disputes solution and its feature known as AutoDecision.

The AutoDecision capability allows credit unions to automate the resolution of low-risk disputes on the same day, which not only ensures compliance but also alleviates the workload of back-office staff across the country. Credit union clients utilizing the FINBOA Payment Disputes solution have reported impressive efficiency gains, with an ability to handle over 30% of disputes automatically in high-volume scenarios. This success has significantly decreased manual processing efforts while improving the speed of resolution.

Joseph Nicholls, the Director of Card Operations at Georgia United Credit Union, expressed his satisfaction with the automation process, stating, "FINBOA's AutoDecision capability has significantly streamlined our ATM dispute processing for transactions under $1,000. Currently, we are able to automate around 35% of those cases, leading to improved back-office efficiency and optimal resource reallocation."

Jorge Cortes, Vice President of Enterprise Risk Management at Kinecta, also highlighted the benefits of the AutoDecision feature. "With AutoDecision, our risk management team can focus on more intricate disputes rather than merely processing low-value claims. Before adopting this solution, our efforts were largely centered on meeting provisional credit timelines. Now, we can dedicate our resources to challenges that deliver greater value. This has transformed the functioning of our team immensely."

In a statement regarding this recognition, FINBOA's CEO and Founder, Raj Singal, expressed his gratitude, saying, "We are honored to be finalists once more in the Credit Union Times Luminaries Awards. This recognition underscores our commitment to empowering credit unions in modernizing their operations. Through automation, we not only reduce manual efforts but facilitate tangible results in compliance, cost efficiency, and member satisfaction."

For credit unions eager to discover more about the award-winning FINBOA Payment Disputes solution, an upcoming Credit Union Times webinar titled, From Overwhelmed to In Control: Using Technology to Improve the Dispute Experience, is scheduled for November 12, 2025. Those interested in participating can register for this informative session on the Credit Union Times website.

The Credit Union Times Luminaries Awards honors exceptional organizations and individuals who are making significant contributions to advancing the credit union movement through innovation and leadership. The awards ceremony for this year is set to take place on November 6th in Orlando, Florida.

About FINBOA

FINBOA specializes in delivering intelligent process automation software tailored for banks and credit unions. Their solutions aim to simplify compliance processing by phasing out manual systems. The offerings include FINBOA Payment Disputes with AutoDecision, the corresponding FINBOA BI-Disputes, and FINBOA Treasury Onboarding products. Through transformative software, FINBOA empowers over 400 financial institutions nationwide to decrease operational costs and mitigate risks, promoting institutional growth and peace of mind.

To explore more about FINBOA and their innovative solutions, visit their official website or follow them on popular social media platforms like LinkedIn and X.