TechTouch Partners with Osaka City to Enhance Government Efficiency through Digital Platforms

In an exciting development in the realm of digital transformation, TechTouch Inc. has officially signed a collaboration agreement with Osaka City, specifically with its Digital Coordination Office. This partnership aims to improve the efficiency of public service operations and advance evidence-based policy-making (EBPM) through systematic verification of effects. The signing ceremony took place on September 12, 2025, at the Osaka City Hall.

Background and Objective of the Collaboration

Osaka City has embarked on a transformative journey dictated by its strategic document, "Re-Design Osaka~Osaka City DX Strategy~," established in 2023. Under this framework, the city is committed to redefining work processes within the administration, specifically through efforts dubbed "Re-Design of Work." A key aspect of this initiative involves the "Back Office DX Project," which affects over 20,000 city employees engaged in administrative documentation and financial operations, such as budget formulation, execution, procurement, contracts, accounting, and financial settlement.

For the Back Office DX, the city has developed a guiding document called the "Osaka City Back Office DX Grand Design." This design aspires to achieve a remarkable reduction of 1.1 million working hours by 2030, spearheaded by the Deputy Mayor in collaboration with the Digital Coordination Office and related departments.

Moreover, the city's DX ambitions extend beyond back office functions. They intend to implement a data-backed approach to administrative operations by advocating for EBPM, thus shifting from reliance on precedents and experiences to evidence-based decision-making. The agreement with TechTouch enables the execution of a demonstrative study to assess the contributions of Digital Adoption Platform (DAP) and AI technologies toward the enhancement of Osaka City's Back Office DX efforts and the sophistication of EBPM.

Overview of the Collaboration Agreement

Name of the Agreement

The agreement is officially titled as the alignment concerning the utilization of the "Digital Adoption Platform" and "Data Strategy AI Agent" aimed at improving employees' operational efficiency.

Contents of Collaboration

The partnership focuses on verifying and evaluating the effects of using the Digital Adoption Platform and Data Strategy AI Agent in operational areas such as:

- Improving employee work efficiency
- Strengthening internal controls
- Enhancing rapid improvements through in-house developments
- Increasing psychological safety
- Improving citizen services

Additional areas recognized as necessary by both parties will also be addressed under this collaboration.

Comments from Key Figures

Kazuharu Tsurumi, Director of Osaka City's Digital Coordination Office

"Osaka City is committed to 'Re-Designing Work' and advancing our administrative DX efforts. This agreement serves as a pivotal opportunity to propel the transformation of employee operations through digital adoption while simultaneously advancing EBPM with the support of a data strategy AI agent. By incorporating insights from TechTouch, we aim to improve our systems' user interface and experience, reduce maintenance costs, and enhance policy-making using AI, creating an environment where employees can confidently utilize digital tools. Through this collaboration, we look forward to enhancing the quality of services provided to our citizens and establishing a progressive model for local government DX."

Naka Imuta, CEO of TechTouch Inc.

"We feel honored to collaborate with Osaka City in verifying the impact of Back Office DX initiatives and testing the possibilities of AI-driven data strategies in promoting EBPM. Our company has a long history of supporting DX for large enterprises and public institutions, and this agreement represents our challenge to contribute to large-scale DX in the administration while exploring new models for data utilization and governance. We aim to improve the well-being of all stakeholders associated with Osaka City and create advanced case studies promoting DX and EBPM in Japan."

About TechTouch and Its Innovations

TechTouch operates under the mission of creating a world where every user can effectively navigate systems. They have developed the Digital Adoption Platform (DAP) that seamlessly integrates into existing web systems, offering intuitive support for various digital applications utilized by citizens and employees alike.
With over 8 million users and a leading market share in the domestic landscape, TechTouch's products have proven invaluable to government entities, large corporations, and service providers. Furthermore, the company is focusing on enhancing its DAP capabilities through AI features to support the IT and AI use within public sectors effectively.

Conclusion

The partnership between TechTouch and Osaka City represents a significant step forward in enhancing efficiencies within the public sector. By integrating advanced digital solutions, the administration's productivity can be radically improved, paving the way for a more responsive and effective governance. This collaboration not only seeks to achieve immediate administrative improvements but also aims to set a precedent for innovative public sector strategies in Japan and beyond.