#USA #Minneapolis #AI Technology #MHC NorthStar #BlueCrest

Partnership Overview

In a significant move to modernize communications for businesses still relying on traditional printing and mailing systems, MHC Software has announced a strategic partnership with BlueCrest on August 11, 2026. This partnership aims to integrate MHC's NorthStar CCM platform into BlueCrest’s services, transforming how high-volume print and mail operations engage with their customers.

The Need for Modernization

In today's digital landscape, organizations are increasingly expected to deliver personalized and compliant communications across various channels. Traditional document generation technologies often fall short of meeting these rising expectations. This collaboration seeks to address that gap by offering a unified platform that utilizes advanced technologies for customer communication.

About the MHC NorthStar CCM Platform

MHC’s NorthStar CCM platform is designed to streamline document management and customer communication processes. It incorporates features such as:

• - Advanced data integration
• - Document composition governed by AI capabilities
• - Workflow orchestration that enhances process efficiency
• - Customer journey management to track interactions
• - Omnichannel delivery options, including print, email, SMS, and web communications

This comprehensive solution empowers organizations to create and manage compliant communications while ensuring a consistent experience across all customer touchpoints.

Benefits for BlueCrest Customers

The partnership promises several benefits specifically for BlueCrest’s customer base, including:

• - Enhanced capabilities to produce modern omnichannel customer communications
• - User-friendly tools for document design and management
• - Intelligent automation of workflows, reducing time and complexity
• - Support for compliance and accessibility in communications
• - Flexible deployment options to adapt to customer needs, whether in the cloud, on-premises, or using hybrid models

By combining forces, MHC and BlueCrest are making it easier for organizations to improve their print and mail capabilities without disrupting existing operations, ensuring seamless transitions to the new technology.

Leadership Perspectives

Chris Hartigan, CEO of MHC, believes that the future of customer communications lies in being omnichannel, intelligent, and personalized. He states, "Organizations can no longer rely on legacy document generation technologies to meet rising customer expectations." By partnering with BlueCrest, both companies aim to deliver enhanced customer experiences across every interaction.

On the other hand, Joe Eremita, Senior Director at BlueCrest, highlights the importance of efficiency and accuracy for their customers. After evaluating various options, BlueCrest found MHC's NorthStar CCM to be the most comprehensive and easy-to-use solution available. This enhances BlueCrest's existing offerings, enabling faster production and delivery of critical communications essential for their clients.

Conclusion

As we move into an era where customer expectations continue to evolve, the collaboration between MHC and BlueCrest stands as a testament to the growing need for modernization in print and mail communications. The introduction of the NorthStar CCM platform is set to enable organizations to handle their customer communications more adeptly, laying the groundwork for improved engagement and meaningful customer relationships.

This partnership is effective immediately, with the MHC NorthStar CCM platform made available through BlueCrest's expansive sales and solutions teams, making it easier for businesses worldwide to adapt to the shifting landscape of customer communication.