Infosys Launches AI-First GCC Model to Revolutionize Global Capability Centers
In a groundbreaking initiative, Infosys has unveiled its AI-first Global Capability Center (GCC) Model, designed to transform standard operational facilities into dynamic innovation hubs. This new offering will empower organizations to rethink their GCC strategies, positioning them as pivotal assets in driving innovation, agility, and a competitive edge in the ever-evolving AI landscape.
The AI-first GCC Model leverages several of Infosys’ proprietary technologies including the Infosys Agentic Foundry for developing reliable AI agents, the EdgeVerve AI Next platform to run AI applications at scale, and Infosys Topaz™ for delivering AI-enhanced services throughout the lifecycle of the GCC.
This initiative represents a significant leap forward, building on Infosys' extensive experience with more than 100 successful collaborations with local GCC entities across diverse industries. This includes partnerships with major enterprises such as Lufthansa Systems, zooplus, and Danske Bank. The aim is to provide a comprehensive solution that addresses challenges that organizations face when attempting to set up or evolve their GCCs.
What's truly unique about this model is its end-to-end facilitation of the GCC lifecycle. It covers everything from strategy development and location selection to full-on operational launch. By integrating robust AI capabilities within GCC operations, the model enhances cost efficiencies and accelerates market entry for new business opportunities.
For instance, Lufthansa Systems underwent a transformative partnership with Infosys, establishing a dedicated GCC focused on developing sustainable aviation IT products. By harnessing the generative AI features of Infosys Topaz™, the GCC is geared towards improving aviation safety and operational efficiency, setting a new benchmark for customer experience in the aviation sector.
Comments from leaders such as Stefanie Neumann, CEO of Lufthansa Systems, underscore the model’s potential. She highlights that the collaboration has been crucial for their digital transformation, helping them realize their vision of a sustainable and intelligent aviation system.
Frans Woelders, COO of Danske Bank, echoed similar sentiments about their own GCC development. Over two years of collaboration with Infosys, they have effectively integrated AI into their software delivery processes, which includes leveraging generative AI platforms that drive innovation across various domains within the bank, such as risk management and customer services.
To complement this, the Infosys offering includes the Infosys Springboard platform, which provides a pipeline of skilled talent systematically aligned with enterprise demands—ensuring organizations stay ahead of the curve in workforce development. This is vital, as many organizations struggle with attracting and retaining the necessary talent to thrive in today's fast-paced digital economy.
Additionally, the model encompasses various operating options like Build-Operate-Transfer (BOT), assisted GCCs, and joint ventures, providing businesses with the flexibility needed to customize their approach based on specific needs and market conditions.
Infosys’ dedication to investing in AI and innovation represents a comprehensive strategy to elevate GCC capabilities, making significant strides toward future-proofing businesses. With the growing reliance on these centers for scalability and market agility, Infosys is positioned to play a pivotal role in shaping the next wave of enterprise transformation.
In summary, the AI-first GCC Model by Infosys not only builds on existing frameworks but fundamentally redefines how businesses can leverage their operational centers for greater innovation. With the right technology and strategy in place, organizations are now better equipped to meet the challenges and demands of an increasingly digital and competitive landscape.
For further insights into how Infosys can transform your enterprise's capabilities, visit their official website.
The AI-first GCC Model leverages several of Infosys’ proprietary technologies including the Infosys Agentic Foundry for developing reliable AI agents, the EdgeVerve AI Next platform to run AI applications at scale, and Infosys Topaz™ for delivering AI-enhanced services throughout the lifecycle of the GCC.
This initiative represents a significant leap forward, building on Infosys' extensive experience with more than 100 successful collaborations with local GCC entities across diverse industries. This includes partnerships with major enterprises such as Lufthansa Systems, zooplus, and Danske Bank. The aim is to provide a comprehensive solution that addresses challenges that organizations face when attempting to set up or evolve their GCCs.
What's truly unique about this model is its end-to-end facilitation of the GCC lifecycle. It covers everything from strategy development and location selection to full-on operational launch. By integrating robust AI capabilities within GCC operations, the model enhances cost efficiencies and accelerates market entry for new business opportunities.
For instance, Lufthansa Systems underwent a transformative partnership with Infosys, establishing a dedicated GCC focused on developing sustainable aviation IT products. By harnessing the generative AI features of Infosys Topaz™, the GCC is geared towards improving aviation safety and operational efficiency, setting a new benchmark for customer experience in the aviation sector.
Comments from leaders such as Stefanie Neumann, CEO of Lufthansa Systems, underscore the model’s potential. She highlights that the collaboration has been crucial for their digital transformation, helping them realize their vision of a sustainable and intelligent aviation system.
Frans Woelders, COO of Danske Bank, echoed similar sentiments about their own GCC development. Over two years of collaboration with Infosys, they have effectively integrated AI into their software delivery processes, which includes leveraging generative AI platforms that drive innovation across various domains within the bank, such as risk management and customer services.
To complement this, the Infosys offering includes the Infosys Springboard platform, which provides a pipeline of skilled talent systematically aligned with enterprise demands—ensuring organizations stay ahead of the curve in workforce development. This is vital, as many organizations struggle with attracting and retaining the necessary talent to thrive in today's fast-paced digital economy.
Additionally, the model encompasses various operating options like Build-Operate-Transfer (BOT), assisted GCCs, and joint ventures, providing businesses with the flexibility needed to customize their approach based on specific needs and market conditions.
Infosys’ dedication to investing in AI and innovation represents a comprehensive strategy to elevate GCC capabilities, making significant strides toward future-proofing businesses. With the growing reliance on these centers for scalability and market agility, Infosys is positioned to play a pivotal role in shaping the next wave of enterprise transformation.
In summary, the AI-first GCC Model by Infosys not only builds on existing frameworks but fundamentally redefines how businesses can leverage their operational centers for greater innovation. With the right technology and strategy in place, organizations are now better equipped to meet the challenges and demands of an increasingly digital and competitive landscape.
For further insights into how Infosys can transform your enterprise's capabilities, visit their official website.
Topics Business Technology）
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