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ePlus Enhances HPE ProLiant Server Support with New Maintenance Program

In a strategic development, ePlus inc., traded on NASDAQ as PLUS, has announced an expansion of its managed services portfolio aimed at providing enhanced maintenance support for HPE ProLiant Servers. By launching the Enhanced Maintenance Support (EMS) program, ePlus aims to deliver a robust solution that elevates the customer experience and provides advanced support for IT infrastructures.

A Comprehensive Solution

The EMS integrates device monitoring with around-the-clock issue resolution through ePlus’ certified engineers. Customers will benefit from a cohesive view of their server’s health via ePlus’ executive dashboard, which integrates real-time analytics for better operational insight and decision-making.

With an emphasis on multi-vendor support, the new program offers several key features:

• - Single-call support for environments utilizing various vendors
• - Access to certified engineers
• - Rapid escalation to HPE technical support
• - A secure multi-tenant monitoring platform that provides visibility into infrastructure health and availability
• - A dedicated customer success resource to facilitate smoother operations

Wayne St. Jacques, Vice President of Managed Services at ePlus, expressed excitement over the EMS rollout, noting that it serves as a strategic addition to ePlus’ existing offerings. He stated, “Customers will experience enhanced support with a unified view of their assets, aiding in optimal decision-making.”

A Collaborated Effort with HPE

The partnership between ePlus and HPE further solidifies their standing in the market as leaders in IT management services. Brian Falvey, Vice President of Worldwide HPE Channel Services, comments on this joint service model, saying, “As service models evolve, we are thrilled to combine the strengths of ePlus and HPE Services. This collaboration amplifies the value delivered to our customers.”

A Legacy of Successful Partnership

Over two decades of collaboration has allowed ePlus and HPE to navigate the complexities of IT infrastructure effectively. ePlus has continually adapted to meet client needs by not only providing products but also leveraging its expertise in advisory, professional, and managed services. The company’s commitment to excellence has earned them accolades such as the North America Networking Partner of the Year from HPE, showcasing their leadership in the technology sector.

According to ePlus, its Managed Services help enterprises manage their IT infrastructure proactively, offloading day-to-day tasks and optimizing operations. With a proven track record over the last 25 years, ePlus has been able to serve a multitude of clients across various industries, all while maintaining compliance across multiple standards, including SSAE 18 and HIPAA.

Looking Ahead

For any organization that relies on HPE ProLiant Servers, this new EMS offering from ePlus signifies a commitment to enhanced support and operational efficiency. With such strategic partnerships and advancements in service offerings, ePlus continues to affirm its role as an industry pioneer, helping customers navigate the complexities of IT with ease.

For more detailed information about ePlus’ services, visit eplus.com or connect with them on social media platforms including LinkedIn, Facebook, and Instagram.

About ePlus

ePlus has established itself as a customer-focused industry leader, offering a comprehensive suite of transformative technology solutions. With expertise in areas like artificial intelligence, security, cloud computing, and managed services, the company plays a vital role in helping organizations tackle business challenges across diverse sectors. Headquartered in Virginia with a global presence, ePlus continues to redefine excellence in IT services.