Choice Financial Group Welcomes Troy Dillow as New President and COO

Choice Financial Group (CFG), a prominent player in the U.S. insurance brokerage landscape, is excited to announce the appointment of Troy Dillow as its new President and Chief Operating Officer. This strategic move comes as CFG continues to expand its footprint across the nation, now comprising more than 30 partner agencies across over 20 states.

Dillow's journey with CFG began in 2021 when he became a pivotal figure through the acquisition of Bernier Insurance in Rochester, New Hampshire. As CFG's first merger partner, he played a crucial role in the company's rapid growth. His most recent position was Executive Vice President of Operations and Carrier Relations, where he effectively managed daily operations and forged vital relationships with key stakeholders. In his new role, Dillow will be at the helm of CFG's daily operations, overseeing the execution of strategic initiatives aimed at enhancing the company's growth trajectory while ensuring cohesive collaboration across partner agencies.

Bob Hilb, the Chairman and CEO of Choice Financial Group, expressed his enthusiasm regarding Dillow's appointment, stating, "Troy has lived every chapter of the Choice story. He's been an independent agency owner, an integration leader, and a trusted voice in our discussions. I couldn't be more excited about his appointment as he truly embodies the spirit of partnership that drives our leadership team."

Before transitioning into the insurance sector, Dillow honed his leadership skills in a vastly different environment. He served as a Nuclear General Foreman and later as a Nuclear Director at the U.S. Department of Defense. His focus was on the modernization and decommissioning of nuclear submarines, a role that required exceptional operational leadership. During this period, he earned his Lean Six Sigma certification, emphasizing his commitment to operational excellence.

In 2015, Dillow made a career shift into insurance, quickly proving his mettle by acquiring Bernier Insurance from his father-in-law, Harvey Bernier, Jr. His experience in transportation, where he successfully scaled a company that catered to over 12,000 passengers annually, adds another layer of expertise to his role at CFG.

Reflecting on his new position, Dillow shared, "I'm honored to step into this role at such a defining moment for our company. What makes Choice special is our commitment to preserving the independence and legacy of our partners while empowering them with the tools to grow stronger together. It's a mission I deeply believe in because I've experienced it firsthand."

Under Dillow's leadership, CFG is poised to further its growth with robust strategic guidance. The company continues to partner with Northlane Capital Partners, a leading private equity firm dedicated to investments in the financial services sector, ensuring CFG remains agile and competitive in the marketplace.

This appointment marks a significant milestone for Choice Financial Group as it embarks on its next phase of growth and innovation. CFG, with its dedicated team and strategic leadership, is well-positioned to meet the needs of its partners and clients in the dynamic insurance landscape.

For more information about Choice Financial Group and its suite of services, please visit www.choice.partners.