#USA #Ziebart #Troy #Vehicle Service #Digital App

Ziebart Introduces Digital Check-In App

Ziebart, a frontrunner in vehicle appearance and protection services across the globe, is set to transform the service experience for both customers and franchise owners with its new digital check-in app. By simplifying the arrival process, the app empowers customers and staff alike, fostering a more efficient and productive interaction.

Swift Arrivals

The newly developed app significantly decreases the time customers spend at the counter. Users can effortlessly confirm their service appointments and specifications without redundant questions. The app automatically retrieves vehicle data, such as VIN, license plate information, and even Carfax details. This means that store personnel are equipped with correct and pertinent information from the moment a customer arrives. As Christopher Boulos, Manager at Ziebart of Utica, states, "It's easier to have a meaningful conversation with customers now. When they can see what we're recommending and why, we're able to build a trusting long-term relationship."

With accurate data in hand, team members can focus on understanding customers' individual needs while providing tailored recommendations based on the vehicle's service history. Additionally, a digital walkaround feature enables staff to document the vehicle's condition through photos and videos, which are securely stored in the cloud. This way, customers leave with clear expectations about the scheduled work, anticipated timelines, and any suggested follow-up actions.

Enhancing Franchise Efficiency

For Ziebart's franchise owners, the new app offers a systematic approach to intake that not only minimizes errors but presents a clearer overview of daily appointments and service bays. The app is projected to save approximately 15 minutes per customer by eliminating tedious manual entries and paperwork during check-in. This substantial time saving allows franchise owners to concentrate on delivering superior customer service.

Moreover, the app’s design incorporates relevant service recommendations and timely maintenance reminders, effectively converting every customer visit into an opportunity to enhance customer loyalty and drive revenue growth.

Jason Theisen, Senior Vice President of U.S. Franchise Operations at Ziebart, emphasizes the collaborative effort between the company and its franchisees in the app’s development, noting, "When we listen to our franchise owners and build technology alongside them, we get incredible outcomes that produce a greater customer experience and a greater opportunity for increased revenue."

Moreover, the digital check-in app signifies Ziebart's commitment to technological advancements that not only uphold their legacy brand but also optimize the operational profits of franchise locations while supporting customers and the communities they serve.

Conclusion

For customers and franchise partners alike, Ziebart’s innovative check-in app represents a new frontier in the automotive service industry. Those interested in experiencing the Ziebart difference or seeking further information about the range of services offered can visit www.ziebart.com for more details.

Founded in 1959, Ziebart International Corporation leads the automotive appearance and protection industry. They provide a myriad of services tailored to prolonging vehicle longevity, including rustproofing, detailing, paint correction, window tinting, and undercoating. Operating over 400 locations across 32 countries and recognized as #144 on the 2026 Entrepreneur Franchise 500 list, Ziebart continues its growth trajectory and provides excellent franchising opportunities for qualified prospects.