#Japan #Tokyo #Employee Engagement #Hitachi Solutions #Group Task Reminder

Hitachi Solutions' Group Task Reminder Service: A UI Overhaul

Hitachi Solutions, based in Shinagawa, Tokyo, has taken a bold step to improve workplace engagement by refreshing the user interface (UI) of its Group Task Reminder Service. Launched on July 23, the new UI is designed to make internal task management more efficient and engaging. The revamped service has already shown impressive results, with 83.8% of employees reporting positive changes in how they respond to task requests.

The Significance of the Update

The Group Task Reminder Service serves as an automated link between employees and their task requests, ensuring notifications reach them and follow-ups occur until tasks are completed. With an impressive increase in response rates from 67% to a remarkable 98.2% after initial adoption, this service has proven effective in facilitating internal communication.

The new UI builds on existing success, incorporating behavioral science principles, particularly through a method known as ‘nudge.’ This approach motivates employees to respond more readily to task requests by leveraging techniques from gamification and behavioral economics to facilitate change.

Key Features of the New UI

One of the most notable features is the visibility of task statuses. Employees can now see their progress alongside that of their peers, while those who respond promptly receive rewards such as digital badges and thank-you messages. This methodology encourages voluntary compliance, bridging the gap with those who frequently delay or ignore requests. As a result, 78.6% of employees who previously hesitated to respond to requests are now participating actively.

How the New UI Works

The design incorporates critical features aimed at fostering proactive behavior:
1. Social Norms/Loss Aversion: It emphasizes the task completion rates of the team rather than just the individual, underscoring feelings of urgency and prompting immediate action.
2. Framing Effect: The updates relate task urgency to personal well-being, connecting the completion of tasks with improved workplace satisfaction and healthier work habits.
3. Real-Time Feedback/Gamification: The system encourages engagement by acknowledging immediate task completion with recognition messages, enhancing motivation through visible rewards.

Background Context

As companies face increasing demands for internal requests related to compliance, education, and research, the need for effective task management has become more vital. Hitachi Solutions understands the burden placed on managers and teams when tasks go unfulfilled. The journey of developing this UI was in collaboration with Hitachi Ltd.’s research and development group, focusing on behavioral design insights to create effective nudges for employees at various stages of commitment to task engagement.

Outcomes and Future Directions

With over 6,000 employees using the new UI since its rollout in February 2025, significant improvements are evident. Employee surveys indicate that 83.8% now feel more inclined to engage with task requests positively. Hitachi Solutions plans to continue leveraging technology to strengthen governance and enhance productivity across organizations.

The Group Task Reminder Service represents more than just task management; it embodies a commitment to fostering a culture of responsiveness and engagement within the workplace, crucial for navigating today’s changing business landscape. As such, companies interested in harnessing the power of effective digital solutions should look towards innovations like Hitachi's Group Task Reminder Service.

Learn More

For more detailed information about the Group Task Reminder Service, visit Hitachi Solutions' website. Additionally, inquiries regarding solutions can be directed to Hitachi Solutions.

Hitachi Solutions is dedicated to realizing digital transformation through cutting-edge technologies and collaborative partnerships, addressing the challenges companies face worldwide. Their goal is to empower a secure, sustainable, and prosperous society that benefits both employees and organizations alike.