#USA #Irving #Grace Hill #Kingsley Awards #Ellis Awards

Grace Hill Awards Honor Excellence in Property Management

On February 11, 2025, Grace Hill, a leader in talent and performance management solutions for real estate, announced the distinguished winners of the 2025 Kingsley Excellence Awards and the 2024 Ellis Customer Experience Awards. These accolades honor property management firms that demonstrate exceptional efforts in cultivating positive resident experiences and fostering brand loyalty.

A Measure of Excellence

According to Kendall Pretzer, CEO of Grace Hill, the Kingsley Excellence and Ellis Awards are benchmarks for outstanding performance in the multifamily and commercial real estate sectors. Each year, these awards spotlight companies setting themselves apart through unparalleled dedication towards enhancing resident and customer experiences.

Surveys play a pivotal role in collecting valuable feedback, which drives improvements, boosts satisfaction, and supports long-term success in property management.

Kingsley Awards Breakdown

Established in 2018, the Kingsley Excellence Awards recognize properties achieving superior ratings on Grace Hill’s Kingsley Index™, a comprehensive measure of resident satisfaction. The Elite 5 and Top 100 categories applaud those who excel in delivering an outstanding quality of life for residents.

2025 Winners for Multifamily Properties:

• - Tier 1 (30,000+ units):

- Windsor Communities (Boston, MA)
- Cortland (Atlanta, GA)
- Winn Residential (Boston, MA)
- Greystar (Charleston, SC)
- Village Green (Southfield, MI)

• - Tier 2 (10,000-30,000 units):

- Rose Associates (New York, NY)
- PRG Real Estate (Philadelphia, PA)
- Hines Living (Houston, TX)
- Mill Creek Residential (Boca Raton, FL)
- Sentinel Real Estate Corporation (New York, NY)

• - Tier 3 (Under 10,000 units):

- Korman Communities (Plymouth Meeting, PA)
- Benchmark Management Corporation (Amherst, NY)
- Dallas Village Green (Dallas, TX)
- HILLS Properties (Cincinnati, OH)
- Gumenick Properties (Richmond, VA)

For a complete list of winners, please refer to the Kingsley Excellence Awards for Multifamily properties.

Commercial Sector Recognition

Moving on to the commercial realm, the Kingsley Excellence Awards for Commercial properties also spotlight top performers across various sectors:

• - Industrial:

- First Industrial (Chicago, IL)
- Nearon (Walnut Creek, CA)
- Affinius Capital (San Antonio, TX)
- BlackRock (New York, NY)
- J.P. Morgan (New York, NY)

• - Medical Office:

- PMB Real Estate Services (Solana Beach, CA)
- Baptist Health (Louisville, KY)
- Lillibridge (Chicago, IL)
- Ryan Companies (Minneapolis, MN)
- Healthpeak Properties (Irvine, CA)

• - Office:

- Akridge (Washington, DC)
- Wexford Science + Technology (Baltimore, MD)
- CBRE Investment Management (New York, NY)
- J.P. Morgan (New York, NY)
- Principal Real Estate Investors (Des Moines, IA)

• - Retail:

- CIM Group (Los Angeles, CA)
- Affinius Capital (San Antonio, TX)
- Trademark Property Company (Fort Worth, TX)
- The Howard Hughes Corporation (The Woodlands, TX)
- DWS (New York, NY)

For full details on the awardees, visit the Kingsley Excellence Awards Commercial Elite 5 listings.

Ellis Customer Experience Awards

On to the Ellis Best in Class Award, which has been recognizing the top 10% of properties based on resident feedback for the last decade. The award considers key aspects of resident interaction such as lead conversion, move-in processes, maintenance issues, pre-renewal communication, and move-out experiences.

2024 Ellis Customer Experience Best in Class Winners Include:

• - Highland Square - Guardian Management, LLC (Cottonwood, AZ)
• - Cypress Point - Guardian Management, LLC (Casa Grande, AZ)
• - Fanita Meadows - Sunrise Management (Santee, CA)
• - Emblem Cane Bay - Quarterra (Summerville, SC)
• - Claremont Park - StarPoint Properties, LLC (Claremont, CA)
• - San Carlos Apartments Scottsdale - Simpson Property Group (Scottsdale, AZ)
• - Inman Park - Willow Bridge (Raleigh, NC)
• - Suncrest Village - Guardian Management, LLC (Sequim, WA)
• - The Residences at Willow Ridge - Willow Bridge (Northampton, PA)
• - The Residences at Seven Gables - Willow Bridge (Carlisle, PA)

For complete results, refer to the Ellis Awards’ Best in Class winners page.

Why It All Matters

Both the Kingsley and Ellis Awards are crucial assessments leading to an overall industry evolution; they establish high benchmarks that challenge property management entities to elevate service delivery standards. With substantial surveys revealing a direct correlation between resident satisfaction and retention rates, performance recognition has become as vital as performance itself.

About Grace Hill

Grace Hill offers technology-driven performance solutions aiding real estate property owners and operators in enhancing their property efficiency, minimizing operational risks, and cultivating talent. Their suite of solutions encompasses critical areas including training, assessment, survey-driven insights, and policy guidance. Currently, over 500,000 real estate professionals across more than 2,300 companies rely on Grace Hill’s expertise to ensure impactful property management. For more information, visit gracehill.com or connect via LinkedIn.