Connecting Online and Offline: Torudas Launches Its First Store in Nagoya

Connecting Online and Offline: Torudas Launches in Nagoya

The transformation in e-commerce continues as Marui Group's logistics subsidiary, Moving Co. Ltd., announces the launch of its return service, Torudas, in Nagoya. This service is set to begin on December 2, 2025, at the Central Park commercial facility, operated by Epos Card in Aichi Prefecture.

What is Torudas?

Torudas (trds) is a unique return service provided by Marui Group, allowing customers to manage their online shopping returns seamlessly at dedicated counters in Marui and Modi stores. This innovative approach integrates the ease of online shopping with the convenience of physical stores.

Customers can collect, return, and ship products from various e-commerce sites all in one place, eliminating the hassle usually associated with returns. This not only facilitates quicker trials and exchanges at the store, but also helps in reducing the need for long waits at home for re-deliveries, making it easier for customers to stop by while commuting or shopping.

An Eco-Friendly Solution

Beyond convenience, Torudas aims to contribute to environmental sustainability. By minimizing re-delivery instances and advocating for the reuse and reduction of packaging materials, this service diminishes the environmental footprint associated with online shopping. It presents a harmonious blend of sustainability and consumer convenience, establishing Torudas as a new infrastructure connecting customers and e-commerce through physical stores.

Expanding Services in Nagoya

After initially operating solely within Marui and Modi stores, Torudas is expanding its offerings. Starting immediately at the Central Park Epos Card Center, customers can utilize Torudas for returning items purchased from ZOZOTOWN. This additional service is tailored to those shopping or commuting in the area, streamlining the return process that previously required more effort.

By simply bringing the item they wish to return, customers can complete their transaction at the store without needing any packing supplies, allowing for a hassle-free experience. With cheaper returns compared to typical package delivery services, this makes Torudas an attractive option for many.

Torudas is committed to further connecting online shopping with real-world convenience, continually responding to customers’ behaviors in retail.

The Motivation Behind Torudas

Marui Group’s quest with Torudas aligns with its larger strategic goal of achieving significant impact through its operations by 2050. This initiative reflects the company’s mission to create a sustainable future, acknowledging the increasing responsibility businesses have in securing a livable planet for future generations.

By creating an eco-conscious solution like Torudas, Marui Group hopes to formulate concrete practices that encourage sustainable living without sacrificing consumer convenience. This brings us closer to realizing a carbon-neutral society, ensuring that children can live in a secure, healthy environment.

Service Overview

- Store Name: Central Park Epos Card Center
- Opening Date: December 2, 2025
- Operating Hours: 10:00 AM - 9:00 PM (Sunday and holidays: 10:00 AM - 8:00 PM)
- Services Offered: Return processing for ZOZOTOWN orders

Payments are exclusively via cashless methods (cash payments are not accepted).

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