#Japan #Tokyo #Sony Bank #Multilingual Service #AI Shuriman

Sony Bank Adopts AI Shuriman for Enhanced Multilingual Services

Sony Bank, a financial institution based in Tokyo, has taken a significant step towards increasing the accessibility of their online services. The bank has recently integrated the multilingual web service, AI Shuriman, developed by Storm Inc. This implementation allows their website and online banking interface to be available not only in Japanese but also in English. The move is particularly beneficial for the many foreign residents in Japan, allowing them seamless access to banking services.

Background to the Implementation of AI Shuriman

In an effort to cater to a diverse customer base that includes foreign residents, Sony Bank has historically provided English-speaking services through translation personnel. However, the company faced challenges in ensuring a consistent and timely translation of its services. The internal processes were often complicated, and the bank struggled to balance the quality of translations with the required speed for information dissemination. This led to the decision to leverage automated translation technology to maintain high-quality output while enhancing the speed of service delivery.

Reasons for Choosing AI Shuriman

Sony Bank places great emphasis on the translation quality and accuracy of expressions, especially in the financial sector where precision is paramount. The bank needed to ensure that the reliability of their automated translations met stringent operational requirements. AI Shuriman was selected for its ability to maintain controlled translations by allowing the registration of glossaries and style guidelines, ensuring consistency in translations that involve specialized or cautionary terms. Additionally, AI Shuriman offers a detailed framework for specifying items for translation alongside dedicated support teams to assist with both implementation and ongoing operations. This level of resource support contributed to the decision to adopt AI Shuriman, which balances both quality and speed effectively.

Key Features of AI Shuriman

1. Glossary-Based Error Prevention

In internet banking, avoiding misunderstandings through clear expression of terms and cautions is critical. AI Shuriman utilizes glossaries and style rules to control the translation of technical terms, proper nouns, and cautionary expressions. This approach helps minimize discrepancies in expression between languages, ensuring consistent communication across different interfaces once logged in.

2. Comprehensive Support from Dedicated Teams

During the onboarding process, a robust multilingual program is implemented to provide extensive support until the service goes live. Even afterward, dedicated customer support teams are available to address any multilingual-related queries from users.

3. Exclusion of Personal Data from Translations

Considering that sensitive information like customer names and account numbers are displayed in internet banking, AI Shuriman includes settings to exclude personal data from translation. This ensures that personal information is not transmitted to translation servers, allowing customers to use the platform with confidence regarding their privacy.

About the Implemented Sites

• - Website: sonybank.jp
• - Supported Languages: Japanese and English

Overview of AI Shuriman

AI Shuriman is a leading multilingual web service provided by Storm Inc. It features a high-precision translation engine leveraging AI, terms management functionalities, personal data exclusion, and dedicated team support. Many enterprises, including financial institutions, are adopting this service for their websites. The integration simplifies the process as it requires only the installation of a tag on existing websites, making multilingual adoption straightforward without major modifications.

Additional Functionalities of AI Shuriman

• - High Precision Translation: The service offers a three-tiered translation flow that combines AI translation, AI proofreading, and human review, ensuring higher precision and naturalness compared to standard machine translations.
• - Simple Setup for Implementation: The service automatically adjusts based on browser language without complex configurations required. Customization options are also available.
• - Speedy Page Presentation: The technology ensures optimized transfer and caching, controlling page display to achieve fast turnaround times—approximately 0.05 seconds for optimized pages.
• - Live Editor Feature: Users can manually register translations while viewing the actual screen.
• - Translation Manager Functionality: Enables site administrators to manage users specifically assigned for translation tasks.
• - Language-Specific Image Dictionary: Allows automatic image replacement per language, enhancing user experience.

Together, these features and commitments aim to elevate the capabilities of multinational companies and individuals who seek to efficiently and effectively engage in global markets.

Company Overview

• - Company Name: Storm, Inc.
• - Representative: Akira Toyama, CEO
• - Headquarters: 20F, Ariake Park Building, 3-7-11 Ariake, Koto, Tokyo, 135-0063, Japan
• - Phone: 03-6555-2806
• - Founded: July 2018
• - Capital: ¥50 million
• - Business Activities: Management of multilingual support services.

For inquiries, contact the AI Shuriman division: Tel. 03-6555-2806 or reach out via the Storm Contact Form. Note that the contents of this news release are current as of the date of publication and may be subject to change without prior notice.