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Ping An Bank's Impressive ESG Upgrade: A Leap to AAA Rating

In a notable achievement for the banking and financial services sector, Ping An Bank has received an upgraded rating of AAA from MSCI ESG Ratings, positioning it among the foremost global banks in terms of environmental, social, and governance (ESG) practices. This upgrade is particularly significant as it marks the fifth consecutive year of improvement for the bank, elevating its previous BBB rating to the highest echelon of recognition in the realm of sustainable finance.

Significant Commitment to ESG Principles

The Ping An Insurance (Group), parent company of Ping An Bank, has expressed satisfaction with this development, highlighting its ongoing dedication to the principles of sustainable development and responsible corporate governance. The company's integrated finance strategy, paired with a strong focus on health and senior care, serves to effectively back its ambitious ESG initiatives.

Key Performance Indicators

According to the latest MSCI ESG Ratings report, Ping An Bank's ratings were driven by superior performance in a variety of crucial areas:

• - Consumer Financial Protection: The bank achieved a score of 6.3, well above the industry average of 3.8. This demonstrates its effective implementation of measures aimed at protecting consumer interests. Notably, the volume of customer complaints fell by 10.43% year-on-year, further evidenced by an exceptional Net Promoter Score of 91.0% reflecting customer satisfaction.

• - Environmental Impact Financing: In assessing its impact on the environment, the bank scored 6.4, surpassing the industry average of 3.9. As of December 31, 2025, Ping An Bank's green loan portfolio reached approximately RMB 266.4 billion, a 12.2% increase from the previous year, which firmly supports the transition towards a low-carbon economy.

• - Human Capital Development: The bank also achieved a score of 6.3 in this category, compared to the industry average of 5.2. This score reflects impressive practices in employee management, including regular performance evaluations and ongoing employee engagement through satisfaction surveys.

• - Privacy and Data Security: Ping An Bank performed admirably in this pivotal area, earning a perfect score of 10.0 for its data protection strategies that include provisions for both suppliers and partners. Moreover, the bank conducted extensive training surrounding data security, solidifying its reputation as a safe financial institution.

Future Outlook

The recent upgrade to AAA signifies not only recognition from international markets but also underscores the bank's long-term commitment to excellence in quality and sustainability. Moving forward, Ping An Bank is determined to enhance its customer-centric approach while promoting innovation in its sustainable finance practices. The institution aims to forge stronger governance and risk management frameworks, facilitating the low carbon transition while fostering social inclusion.

Ping An's overarching goal is to generate enduring value for a diverse range of stakeholders, including customers, employees, shareholders, and society at large. Their continued focus on ESG initiatives is indicative of a broader trend within the finance industry, where sustainability is increasingly becoming a critical criterion for assessing institutional performance.

In summary, Ping An Bank's achievement of the AAA rating is a testament to its strategic focus on integrating ESG values into its core operations. As the bank continues to set benchmarks in sustainable finance, it remains committed to delivering services that fortify both economic and social developments across the regions it serves.