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Lotte's Comprehensive Business Continuity Planning Project

Lotte, the renowned confectionery giant, is undergoing significant advancements in its Business Continuity Planning (BCP) framework, a project spearheaded in collaboration with Newton Consulting, a leading risk management consultancy based in Chiyoda, Tokyo. Announced on October 22, 2025, this innovative initiative aims to shift Lotte’s focus from a disaster-centric approach to an all-hazards BCP, ensuring robust resilience across its operations.

The Shift to All-Hazards BCP

Lotte has been a pivotal player in the candy and snacks industry for over 70 years. The company manufactures a wide range of products, including chocolates, biscuits, and ice creams. Over the years, Lotte has addressed various risks, enhancing its crisis management capabilities following the East Japan Earthquake in 2011, which had forced them to refine their BCP documentation focusing heavily on earthquake response. Recognizing the need for a more comprehensive strategy, Lotte initiated a four-year project with Newton Consulting to develop an effective and versatile all-hazards BCP.

This transformation not only involves creating manuals but also implementing a risk management system that can adapt to diverse challenges that may arise.

Enhancing Responsible Awareness through Hands-On Training

The project's first year focused on establishing the fundamental BCP guidelines via executive workshops and interviews with senior management. Goals for recovery and essential processes across Lotte's five factories and departments were agreed upon in business recovery meetings. In the subsequent years, from the second to the fourth, BCP documentation was applied in practical exercises at each location, ensuring real-time training and response readiness.

Lotte emphasized the necessity of conducting all drills, workshops, and exercises face-to-face at the respective local sites, emphasizing the importance of direct engagement over virtual interaction. This approach sparked lively discussions, enhancing a collective sense of responsibility towards business continuity among all employees, transforming BCP into a core component of their corporate culture.

The company plans to extend this initiative not only to its related domestic entities but also to overseas branches, thereby enhancing its global operational resilience.

Understanding Newton Consulting's BCP Support Services

Newton Consulting offers comprehensive support in constructing, educating, and training organizations in Business Continuity Management (BCM) and Planning (BCP). Their methods—termed 'Newton-style BCP'—focus not just on manual creation but on fostering a resilient organizational culture through continuous training and practical exercises.

Key Features of Newton-style BCP:

1. Management Alignment: Ensuring executive approval at every stage to reflect the leadership's intent accurately, preventing oversight and leadership withdrawal.
2. Engaged Participation: Facilitating simulated disaster exercises led by involved parties to collaboratively determine necessary operational rules, enhancing understanding and agreement rapidly.
3. Effective Development: Improving BCP efficacy throughout its evaluation process via ongoing stakeholder engagement fosters a less autonomous, more integrative strategy.

For further information on Newton Consulting's services, visit: Newton BCP Services

About Newton Consulting

Founded in November 2006, Newton Consulting, located in Chiyoda, Tokyo, specializes in risk management consulting. They have a proven record of supporting approximately 2,100 organizations, including private companies, government agencies, and national universities. For more insights into their past client successes, please explore their website: Newton Consulting Case Studies