#Japan #Tokyo #Flaro #Japanese Customer Success Association #Channel Corporation

flaro and Channel Corporation Join the Japanese Customer Success Association

In a significant development for the customer success landscape in Japan, flaro and Channel Corporation have officially joined the Japanese Customer Success Association (JCSA) as new members. This collaborative step is set to enhance the sharing of knowledge and practices that are vital for the sustainable growth of businesses through effective customer success strategies.

The JCSA, located in Chuo-ku, Tokyo, aims to realize a society in which companies can sustainably grow alongside their customers by advocating for the standardization and implementation of customer success (CS) practices across Japan. Recently, the association hosted a webinar to explain the 'Customer Success White Paper 2026,' which attracted numerous participants eager to delve into the latest CS insights. Furthermore, they participated in the 'Customer Success Awards 2026' as a supporting organization, overseeing the evaluation criteria and selecting judges. Board members from the JCSA, including Director Komori and Chairman Yamada, participated as judges at this significant event, which gathered over 200 attendees to share practical knowledge in the field.

Each new member brings unique perspectives and commitments to enhance customer success in diverse sectors. Here’s what the representatives of the new members had to say:

flaro – Leading the Way in Restaurant Management

Ryota Yogi, CCO of flaro, stated, "Our vision is to make restaurant management smart! We aim to support digital transformation in store management and create environments where employees can fully immerse themselves in their work. For us, customer success goes beyond just implementation; it involves co-solving our clients' management issues and consistently generating results. Through our membership in the JCSA, we aim to learn from varied industry practices while actively sharing our expertise gained in the culinary sector. We are committed to contributing to the overall development of customer success across Japan by facilitating knowledge exchange across different industries."

Channel Corporation – Listening to the Voice of the Customer

Sei-Jung Choi, CEO of Channel Corporation, expressed, "The answer lies with the customer. Since our inception, we've been focused on addressing the communication challenges between companies and their customers. In an age where AI integration is becoming commonplace, efficiency in operations is on the rise, but the opportunity to engage directly with individual customer voices may be diminished. The essence of customer success, however, is rooted in listening to customer feedback and partnering in their success. We believe that by combining AI with CRM, we can create environments where companies can better understand and engage with their customers, leading them to success. Through this membership, we look forward to exchanging ideas with the JCSA and making customer engagement a fundamental part of corporate culture."

As the JCSA continues to pursue its mission, it encourages other companies interested in joining to apply for membership through their official application form, noting that there will be an evaluation process for admission. By building a robust community of practices surrounding customer success, the association aims to enhance Japan's industrial competitive edge through knowledge sharing and organizational integration.

Founded with the vision of fostering sustainable business growth through customer success, the JCSA is poised to make significant strides. They focus on promoting industry utilization, talent development, empirical research, and awareness campaigns related to customer success. Their continuous efforts are geared toward enhancing the understanding and expansion of customer success, ensuring that companies prioritizing customer experience have access to the resources and connections they need to thrive.

For more information about the association and its activities, visit their website at Japanese Customer Success Association. For press inquiries, reach out to their PR representatives at [email protected].