Shane Abeyratne Joins Level AI's CX Advisory Board to Enhance Service Delivery

Level AI's CX Advisory Board Welcomes Shane Abeyratne

In a significant move for the customer intelligence sector, Level AI has announced the addition of Shane Abeyratne, Senior Vice President at Cardinal Health, to its CX Advisory Board. This appointment reinforces Level AI's commitment to advancing operational excellence and leveraging artificial intelligence in service delivery within contact centers.

Shane Abeyratne has a commendable track record of over 20 years in executive leadership, primarily within the healthcare, telecommunications, and financial services sectors. At Cardinal Health, he leads a global organization dedicated to enhancing enterprise service delivery and driving transformation across various business dimensions, including customer, employee, and financial services. His extensive background includes building high-performing teams and enhancing business performance through innovative use of technology and operational strategies.

Abeyratne’s expertise will be pivotal as the CX Advisory Board aims to explore frameworks for deploying AI in enterprise customer operations. He emphasizes the vision that great AI technologies should not replace human roles but rather amplify human potential, opening avenues for organizations to better serve customers and empower their employees. "I'm excited to join the Level AI Advisory Board and help shape the future of AI-driven service enhancements," Abeyratne stated.

Ashish Nagar, the founder and CEO of Level AI, expressed enthusiasm about Abeyratne's joining, highlighting that his leadership experience in a substantial global services organization will augment the Board's capabilities. Notably, Abeyratne is the second member appointed to the advisory board, which was established to guide Fortune 500 firms in creating comprehensive AI strategies that encompass customer contact operations from multiple functional perspectives.

The CX Advisory Board is tasked with convening senior executives and technology leaders to collaborate on the best practices for integrating AI into their services, thereby ensuring quality and efficiency in customer engagement. This strategic initiative is vital as companies increasingly look to harness AI to enhance their operational frameworks.

Initially launched in August, the board plans to expand its membership with additional leaders who can contribute to the evolving conversation around customer engagement technology. Given the rapid evolution of business landscapes, adding voices like Abeyratne’s will be essential for the board’s work.

In summary, as Level AI continues to develop as a leader in customer intelligence, the insights brought in by Shane Abeyratne will be instrumental in achieving their objective of delivering superior AI-driven services. By building on his proven leadership within the global services sector, Level AI is well-positioned to redefine standards within the contact center industry.

For further information about Level AI and its innovative approach to customer service and intelligence, visit their website at Level AI.