#London #United Kingdom #AI Agents #Cerillion #MCP Server

Revolutionizing Telecom Services with Cerillion 25.2

On October 29, 2025, Cerillion, a prominent provider of composable BSS/OSS solutions for the telecommunications sector, announced the launch of its groundbreaking Cerillion 25.2 platform. This new iteration includes a sophisticated MCP (Model Context Protocol) Server and an array of AI Agents designed to transform customer interactions and operational efficiency within the industry.

At the center of this release is the innovative Cerillion Billing Agent, the company's first fully functional AI Assistant. This agent enables users to engage in real conversations about their bills, payments, and transactions, making financial information clearer and more accessible. The new service caters both to customer service representatives (CSRs) in call centers and to end-users via the Self-Service portal and Mobile App. This development aims to revolutionize how companies and their customers handle financial inquiries, significantly improving communication and transparency.

Building upon the earlier versions of Cerillion's AI Assistants, which were limited to specific tasks, the latest AI Agents offer a comprehensive and unified experience across various business functions. Cerillion 25.2 features several new agents, including the Sales Agent, Workflow Agent, Catalogue Agent, and Promotions Agent, designed to empower users with natural chat-based interactions to manage complex operations effectively.

All these advanced AI capabilities are made possible through the MCP Server, which serves as a flexible backbone for multi-agent collaboration. It integrates seamlessly with Cerillion's TM Forum-certified Open APIs, allowing for cooperation with external systems and AI technologies. This flexibility grants telecom service providers (CSPs) the ability to construct tailored AI ecosystems that align with their business goals.

Louis Hall, CEO of Cerillion, commented on the launch, stating, "Cerillion 25.2 signifies a significant advancement in rendering BSS/OSS solutions intelligently interactive. With our new MCP Server and AI Agent suite, we are changing the way users engage with their business applications, enabling them to solicit information, receive prompt answers, and take significant actions across every function." He outlined how this launch represents the dawn of a new era in AI-driven BSS/OSS systems.

In addition to AI-driven features, Cerillion 25.2 introduces critical platform enhancements that solidify its status as a leading composable BSS/OSS suite. These enhancements include the Service Catalogue, a newly developed module that simplifies how CSPs can define and manage resource-facing services. This component operates using the same trusted publishing engine and lifecycle management framework as the current Enterprise Product Catalogue, which governs customer-facing products and offers. This continuity allows for a smoother integration of product design and service fulfillment processes, allowing CSPs to launch initiatives more swiftly.

The updated Cerillion Mobile App has also received significant updates, leveraging the same composable technology framework incorporated in Cerillion's next-gen Self-Service platform. This improvement allows CSPs to customize features and user journeys to meet specific requirements. Whether used as a complementary application to Self-Service or as a fully independent mobile solution, the new app offers unparalleled flexibility and resource sharing across different digital channels.

Moreover, the introduction of a re-engineered Interconnect Manager enhances operational efficiency in handling interconnect partner settlements, routing, and billing tasks, thanks to its modernized interface and cloud deployment capabilities.

Wrapping have achieved two TM Forum Open Digital Architecture (ODA) Component Certifications, a crucial milestone in securing interoperability and ensuring sustainability for their customers moving forward. Hall reiterated the importance of this release, saying, "Cerillion 25.2 goes beyond AI – it is about propelling CSPs into a future of innovation. With our advanced Service Catalogue, updated Interconnect Manager, and enhanced Mobile App, we are enabling customers to introduce new services to the market faster than ever."

To learn more about Cerillion's AI Agents and the capabilities of the MCP Server, visit the AI Hub at www.cerillion.com/ai-hub.

Founded 25 years ago, Cerillion has built a reputation for delivering vital software solutions for billing and customer relationship management specifically designed for the telecommunications sector. With a customer base spanning approximately 70 installations across 45 countries, Cerillion continues to solidify its standing in the market, fostering innovations that meet the ever-evolving demands of digital communication.

Headquartered in London, with operations extending to India and Bulgaria, and a sales presence across the USA, Belgium, Singapore, and Australia, Cerillion is committed to leading the telecom industry into the next phase of technological advancement.