#Japan #Tokyo #commubo #AI voice bot #Softfront

SoftFront Holdings to Attend Call Center/CRM Conference 2025

SoftFront Holdings, based in Chiyoda, Tokyo, along with its subsidiary SoftFront Japan, will proudly serve as an official sponsor at the upcoming 'Call Center/CRM Demo & Conference 2025' in Tokyo on November 13-14. The conference aims to showcase the latest trends and technologies in the contact center industry, addressing significant challenges such as labor shortages and improving customer experience.

Theme of the Exhibit: Advancing Customer Experience through Voice Bot 2.0

SoftFront is bringing a fresh perspective to the conference, introducing Voice Bot 2.0—a leap beyond mere cost-effectiveness and operational efficiency. The company has developed its AI voice bot, 'commubo', since 2018, emphasizing its practical applicability for over 400 enterprises to date.

Attendees can explore the evolution of customer experience powered by AI through a series of demonstrations, panel displays, case studies, and mini-seminars at the exhibit. This presents an exceptional opportunity for visitors interested in the operational benefits and transformative capabilities of AI-driven voice technology.

Seminar Participation Details

SoftFront will lead two impactful seminars during the event:

• - November 13 (Thursday) 11:45 - 12:30 [Session No. B-02]

Title: Innovating Customer Experience with Voice Bots using LLM and RAG Technology
Explore the evolution of customer interaction and the necessary operational strategies companies should adopt to mitigate risks. Led by Eiji Takasu, Executive Officer of SoftFront Holdings.

• - November 14 (Friday) 13:00 - 13:45 [Session No. F-10]

Title: The Transformation of Customer Interactions through AI-Powered Voice Bot 'commubo'
Delve into how 'commubo' is reshaping customer service in contemporary settings, presented by Waki Sato, Executive Officer and CTO of SoftFront Holdings.

Participants must pre-register for the conference to attend these seminars.

Additional In-Booth Seminar Offerings

SoftFront will also host various in-booth seminars offering insights and useful information tailored for the audience:

• - Beyond Operator Support: Discover how the upgraded 'commubo' utilization of generative AI enhances customer front-end interactions.
• - Crafting Acceptable Scenarios for Voice Bots: Tips on selecting scenarios and adjusting scripts for user acceptance.
• - Fast-Track PDCA Implementation: Strategies from choosing a voice bot to operational success.

Conference Details

• - Event Name: Call Center/CRM Demo & Conference 2025 in Tokyo (26th Edition)
• - Dates: November 13-14, 2025; 10:00 AM - 5:30 PM
• - Location: Sunshine City Cultural Center, 3-1-1 Higashi Ikebukuro, Toshima, Tokyo 170-0013, Japan
• - Organizer: RIC Telecom and Informa Markets Japan
• - Booth Number: 2B-5 (2nd Floor)
• - Exhibition Website: callcenter-japan.com

This conference is an essential stop for businesses grappling with labor shortages and aiming to enhance customer experience. The integration of the latest technologies, including generative AI, will be critical in supporting every aspect of the contact center's strategy from planning to operational efficiency.

About 'commubo'

The natural conversation AI voice bot 'commubo' is designed to handle continuous and complex verbal interactions. It offers rapid AI-driven dialogues coupled with easy web operation and system integration, ensuring adaptability to varied business structures and workflows, suitable for sectors facing high contact volume.

Since its inception, 'commubo' has effectively supported efficiency and productivity improvements across numerous industries, from call center operations to order handling, appointment scheduling, and reminders. More information can be found at commubo.com.

More on SoftFront Japan

As a subsidiary of SoftFront Holdings, SoftFront Japan has been creating a rich communication platform through voice, video chat, and messaging since its establishment in August 2016. Leveraging decades of expertise in voice transmission technology, it integrates AI and automation, developing services like 'telmee' for cloud telephony and 'commubo' for conversational AI, consistently pushing the boundaries of communication business innovation across various domains. Visit softfront-japan.co.jp for more.

Contact Information

For inquiries regarding 'commubo', please contact:
SoftFront Japan
Phone: 03-6550-9930
Email: [email protected]

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