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Americans Demand Personalized Health Tech Solutions

In an era where technology influences nearly every aspect of our lives, it appears that health tech is a priority for many Americans. According to recent findings from a survey conducted by The Harris Poll for Verily, a precision health AI company, there’s a clear desire among U.S. adults for more tailored health technologies. Conducted online in July 2025, the survey engaged over 2,000 smartphone users who are primarily responsible for their healthcare decisions. The results paint a compelling picture of consumer expectations and the opportunities for improvement within the health tech industry.

Key Findings of the Survey

The survey's data unveiled several insightful trends:

• - Tailored Recommendations: Three-quarters of respondents expressed interest in an app that provides personalized health recommendations (75%) and helps them understand their health metrics over time (76%).
• - Access to Information: A significant 81% of participants indicated that easier access to their health information would empower them and enhance their control over their health.
• - Consolidated Health Data: More than 80% (82%) wish for a unified platform for accessing all their health information, an aspiration complicated by the usage of multiple platforms across various healthcare providers. This fragmentation often leads to disjointed care experiences, as 36% reported struggling with accessing a cohesive view of their health data.
• - Interest in Nutrition and Lifestyle: The majority (72%) of respondents are actively seeking information regarding healthy nutrition and lifestyle choices.

Challenges Faced by Consumers

While enthusiasm for health technology is apparent, many users encounter hurdles with their current tools. The survey revealed that:

• - Navigational Frustrations: About 59% of respondents find navigating health records challenging due to a lack of consolidation. Meanwhile, 64% encounter frustrations with current health applications, particularly regarding integration issues and inaccurate metrics.
• - User Friction: The complexity and number of platforms lead to significant user friction. Around 62% of online portal users report problems such as forgotten passwords, while 41% feel overwhelmed by multiple portals.
• - Desire for Control: A notable 73% of respondents want more control over how their health information is stored and shared, rather than relying on their healthcare providers' preferred systems.

Industry Insights

Kathy Steinberg, Vice President at The Harris Poll, remarked, "The results of this survey demonstrate that while Americans are engaged with their health through technology, there’s a pressing need for more integrated and personalized health solutions. This opens a significant opportunity for the health tech sector to address the gap between existing offerings and consumer needs."

At the corporate level, Myoung Cha, Chief Product Officer at Verily, emphasized the necessity of empowering individuals through intuitive technology that facilitates better health management. Verily aims to harness data and AI to provide more personalized health recommendations, improving outcomes for users as they navigate their health journeys.

Consumer Engagement with Health Tech

Despite the frustrations outlined, the survey also shows that Americans are adopting technology to manage their health actively. For instance:

• - 73% indicated they utilize at least one online patient portal, and nearly half (47%) reported using wearable devices to track their health indicators.
• - Over one-third (36%) of respondents are using multiple platforms for different healthcare providers, highlighting the growing reliance on technology in healthcare.
• - Moreover, 60% expressed a desire to stay updated on new digital health tools and resources.

Conclusion

The survey by The Harris Poll on behalf of Verily sheds light on the current landscape of health technology use in America. While there’s enthusiasm for tech-driven health solutions, significant room for improvement is evident in terms of integration, data management, and personalized care experiences. The call for a seamless and holistic approach to health technology is louder than ever, underscoring the need for innovation and adaptation in this critical domain.

To delve deeper into the survey and its findings, visit Verily's Consumer Health Technology Survey. Additionally, the Harris Poll is a renowned consultancy committed to translating social sentiment into actionable insights that empower various sectors, including health technology.