Interview with Saki Horita: A Nurse's Passion for Patient Care in Osaka

In the bustling district of Nishinari, Osaka, Saki Horita, a dedicated nurse and single mother of two, has taken the initiative to transform her career from a yoga instructor to the manager of Familia Home Nursing Station. Horita's commitment to personally visit all 50 clients monthly, alongside support from care managers and local stakeholders, serves as a testament to her approach to home healthcare.

The service leverages iBow, a specialized electronic medical record system, developed by eWeLL, a company focused on enhancing productivity and quality in home healthcare through digital transformation. Horita’s organization has seen consistent growth since its inception, illustrating the effectiveness of their operational strategies.

The Importance of Direct Interaction

Horita believes in the significance of personal connections with both clients and care managers. She navigates the complexities of documentation and care, which often divert attention from the fundamental goals of nursing. Despite these challenges, she prioritizes in-person meetings to build trust and foster relationships within the community.

In a recently released interview video, Horita outlines her principles surrounding her relationships with clients and healthcare professionals. She highlights the importance of maintaining “nursing time,” an initiative tailored to streamline operations while ensuring quality care remains front and center.

Selecting iBow for Efficiency

Territory management for Familia Home Nursing Station involved an evaluation of numerous systems from various companies. Ultimately, they opted for iBow to improve efficiency and the quality of billing processes. Horita emphasized the system's capacity to automate the calculation of nighttime and early morning surcharges as a significant advantage over competitors.

“With other systems, I had to manually check for surcharges, leading to potential oversights. iBow seamlessly integrates these checks, ensuring all charges are accounted for without fail,” she explained in the video.

Dedicated to her role as a nurse, Horita emphasized her desire to allocate more time towards patient care rather than administrative tasks. By utilizing the iBow Management Outsourcing Service, she has successfully freed up hours previously consumed by billing inquiries, allowing her to focus on essential fieldwork.

“Visiting clients personally and dedicating time to nursing care are my priorities,” Horita stated, showcasing her commitment to maintaining a trustworthy and robust care environment.

The genuine energy and determination present in Horita's narrative reveal the underlying heart of her work. To experience her story and insights, viewers are encouraged to watch the interview video.

About eWeLL

With a mission to bring happiness to people, eWeLL drives digital transformation in home healthcare, improving operational efficiency for healthcare professionals while enhancing patient quality of life. The services include the iBow electronic medical records specifically for home nursing and a caregiver matching platform, “Care Log-Good,” aimed at optimizing medical resources across regions. As of now, eWeLL has empowered over 63,000 healthcare practitioners across Japan in their daily operations, supporting more than 920,000 home care patients.