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Pasona JOB HUB and EpicAI Collaborate for Enhanced BPO in the Construction Industry

Pasona JOB HUB, based in Minato, Tokyo, and EpicAI, a startup stemming from the University of Tokyo’s Matsuo Lab, are joining forces to launch an innovative project titled 'AI-Driven BPO' tailored for the construction sector. This initiative aims to alleviate the burdens faced in construction sites by standardizing operations and effectively integrating AI technologies. The collaboration officially launches on May 18, 2026.

Like many sectors, the construction industry is experiencing significant challenges, such as a decreasing workforce and an aging demographic. To counteract these issues, many companies are exploring the use of AI to enhance operational efficiency and productivity. However, the success of AI implementation largely hinges not merely on the technology itself but on the organization and structuring of operational rules, exceptions handling, and knowledge retention.

Within the construction sector, varying workflows and documentation standards across organizations complicate the integration of advanced AI. Often, businesses rush to adopt the latest AI solutions without first ensuring a thorough organization of their operational procedures, resulting in imprecise outputs that fail to embed into daily tasks.

Recognizing this inefficiency, Pasona JOB HUB and EpicAI are set to address the substantial administrative workload, estimated at over one million hours annually across the construction industry. Their joint venture, 'AI-Driven BPO,' focuses on streamlining operations and data organization, eventually converting them into AI-referable structured data.

Pasona JOB HUB brings to the table a vast pool of approximately 1,000 professionals specializing in construction management, bolstered by years of practical expertise through its BPO services. On the other hand, EpicAI consists of skilled members with backgrounds in AI research and social implementation from premier institutions such as the University of Tokyo and Tokyo Institute of Technology. Together, they will leverage their combined strengths to categorize, structure, and optimize operational workflows tailored to the unique needs of construction organizations.

The collaboration aims not only to facilitate the initial integration of AI but also to establish a continuous knowledge cycle. Post-implementation, AI will offer processing suggestions for any exceptions encountered on-site. Pasona JOB HUB's expert personnel will then validate and refine these suggestions before formalizing them into operational rules, ensuring a robust feedback loop where both AI and human expertise continue to coexist and evolve.

Both companies aim to reduce the working time needed for about 15 different operations, including 'Construction Work Plan Notification,' by approximately 60% within a year and a half of launch. Ultimately, they envision customizing solutions that may reduce on-site burdens by up to 80%, reinforcing their commitment to improving core operations within the construction sector.

As construction operations are uniquely complex, requiring specialized knowledge and non-standardized documentation, the BPO service will combine automated AI processes with human oversight. This calibrated approach not only aims for efficiency gains but also strives to enhance quality across operations. In summary, the collaboration between Pasona JOB HUB and EpicAI offers a pioneering step towards a more efficient, AI-supported future in the construction industry.

Overview of the Collaboration

• - Commencement Date: May 18, 2026.
• - Objective: Launch tailored AI-driven BPO services that address company-specific workflows and document structures.

Features of the Collaboration

1. Streamlined Workflow Management: Pasona JOB HUB will collaborate in organizing on-site operations while EpicAI will utilize advanced LLM technologies to implement tailored AI solutions.
2. Knowledge Cycle for Continuous Improvement: AI will generate suggestions for exceptions, which will be reviewed and adjusted by skilled personnel, establishing a mechanism for continuous knowledge enhancement.
3. Customization for Specialized Tasks: The initiative aims to address complex, non-standard documents utilized in construction by blending automated AI processing with human oversight.

Company Roles

• - Pasona JOB HUB: Provides skilled personnel for operational assessment and document verification, leveraging their project management expertise.
• - EpicAI: Focuses on system design and support for integrating AI solutions into diverse business operations.

About the Companies

Pasona JOB HUB
Headquarters: Minato, Tokyo
Established: June 7, 2005
Capital: 500 million yen
CEO: Motoyoshi Takagi
Website: pasona-jobhub.co.jp

EpicAI
Headquarters: Bunkyo, Tokyo
Established: December 2023
CEO: Keiichi Yokoyama
Website: epicai.co.jp