Florida City Gas and Florida Public Utilities Recognized as 2025 Customer Champions by Escalent

Florida City Gas and Florida Public Utilities Awarded Customer Champion Status

In a significant recognition of their unwavering commitment to customer service, Florida City Gas and Florida Public Utilities have been named 2025 Utility Customer Champions by Escalent, a renowned data analytics firm specializing in the energy and utility sector. This prestigious title puts them among an exclusive group of only 36 utilities nationwide that have shown exemplary service and a strong focus on customer satisfaction.

Jeff Sylvester, Senior Vice President and Chief Operating Officer of Chesapeake Utilities Corporation, the parent company of both utilities, expressed pride in this achievement. He stated, "These honors reflect the strength of our teams and our shared commitment to delivering safe, reliable, customer-focused service every day." The recognition stems from Escalent's rigorous evaluation process, ensuring that only those utilities that prioritize customer experience excel in this index.

According to Escalent's comprehensive research, achieving the Customer Champion designation requires that utilities feature prominently in customer engagement metrics. Both Florida City Gas and Florida Public Utilities attained impressive scores of 769, positioning them in the top decile of Escalent's Engaged Customer Relationship Index. This measurement underscores their dedication to building trust and fostering strong relationships with the communities they serve.

Kim Estrada, assistant vice president of customer operations, emphasized the company's mission to keep customers at the forefront of their initiatives. "We’re committed to putting the customer at the center of everything we do and strive to be a customer champion each and every day. We’re honored to receive this recognition as we continue working to provide the best possible experience for our customers," she stated.

This award marks a milestone for Florida Public Utilities as it is their first time receiving the Customer Champion designation, while Florida City Gas has celebrated this honor for the fourth consecutive year. The latter has received accolades from Escalent in previous years, including the titles of 2024 Customer Champion, 2023 Easiest to Do Business With, and 2022 Most Trusted Utility Brand among residential customers.

About the Companies

Florida City Gas, which is a subsidiary of Chesapeake Utilities Corporation, serves over 122,500 residential and commercial customers across several counties in Florida, including Miami-Dade and Palm Beach. The company has a vast infrastructure that includes approximately 3,980 miles of distribution and 80 miles of transmission pipeline, catering to the energy needs of a diverse customer base.

Meanwhile, Florida Public Utilities Company, also part of Chesapeake Utilities, is based in Yulee, Florida. It provides natural gas, propane, and electric services to over 153,000 customers statewide, making it a crucial player in Florida's energy landscape. Established to offer sustainable and efficient energy solutions, both companies are committed to not only meeting but exceeding customer expectations through reliable energy delivery and innovative service practices.

Conclusion

With these awards, Florida City Gas and Florida Public Utilities set themselves apart as leaders in the utility industry, demonstrating that a strong focus on customer engagement and service is essential for success. Their commitment to improving customer experiences not only earns them accolades but also builds a loyal customer base, ensuring ongoing growth and success in an evolving energy market.