#USA #AI Innovation #Raleigh, N.C. #Pendo #Software Experience

Pendo Secures $100M Credit Facility for AI Expansion

In a significant development for the tech sector, Pendo, the world’s pioneering software experience management platform, has announced a $100 million credit facility led by J.P. Morgan. This strategic funding is aimed at bolstering Pendo's innovations in artificial intelligence (AI), enabling enhanced product development and global outreach. This financing comes at a time when businesses are striving to maximize the returns on their AI investments.

Pendo is no stranger to innovation; they recently completed their second AI acquisition within a year and have launched Pendo Agent Analytics—the first solution designed to evaluate the performance of AI agents effectively. With over half of its extensive customer base leveraging its AI capabilities, Pendo is gaining significant traction in the market and has been recognized as a finalist for the AI Innovation of the Year at the 2025 A.I. Awards.

“The industry is in a race to harness the power of AI, but many are falling short due to a lack of pertinent data and tools to analyze user engagement with AI systems,” explained Todd Olson, CEO and co-founder of Pendo. “With our evolving platform, we aim to help businesses comprehend user behaviors across various software channels—be it traditional software, conversational interfaces, or AI-driven agents. This credit facility will empower us to expedite our efforts in supporting customers with their AI transformations.”

As Pendo continues to progress through the first half of its fiscal year, it is gearing up to unveil its Autumn Release, which promises an array of innovative AI features. This showcase will take place during a virtual event on October 8, leading to a series of PendomoniumX events in major cities such as San Francisco, Mexico City, London, and São Paulo. Interested participants can learn more and register for these events at pendo.io/pendomonium.

About Pendo

Pendo is dedicated to enhancing the software experience worldwide. Thousands of companies across the globe utilize Pendo to refine the software interactions of approximately 900 million users each month. Their comprehensive Software Experience Management (SXM) platform oversees the entire software asset landscape, encompassing customer and employee applications across desktop and mobile interfaces, as well as SaaS, AI, and agentic software solutions. Discover more at pendo.com.

As Pendo drives forward with its ambitious plans, the tech industry watches closely. With this new funding, Pendo is poised to lead not just in software management, but in ushering in a new era of AI integration for business operations. Companies eager to optimize their software experiences will likely turn to Pendo for insights and innovations in the AI landscape.