Karakuri Introduces AI-Powered Chatbot in Tochigi Prefecture for Local Government
In a groundbreaking move towards digital transformation, Karakuri Co., Ltd. has officially introduced its municipal-oriented AI, 'GeN - Gov Edition,' to Tochigi Prefecture. This innovative AI chatbot is integrated with the 'Tochigi AI Concierge' for the prefecture’s website, aiming to elevate citizen convenience while alleviating the workload on government staff. The service is set to commence on September 15, 2023, marking a significant enhancement in government services via technology.
Tochigi Prefecture has been actively pursuing the integration of generative AI chatbots to improve the convenience of its citizens and reduce the inquiry-related burdens on staff. Traditionally, chatbots have operated on a script-based or FAQ-style model, limiting responses to pre-set questions and answers. However, with the introduction of the 'Tochigi AI Concierge,' leveraging the generative AI technology of 'GeN,' users can now receive responses to natural language inquiries across various sectors, available 24/7.
1. Comprehensive Answers Across the Site
The AI will search the extensive information on the Tochigi Prefectural website to extract and present optimal answers in a conversational format. Importantly, this excludes external pages, ensuring responses are within the official domain.
2. Multilingual Support
Beyond just Japanese, the chatbot has the capability to handle inquiries in multiple languages, catering to the diverse needs of residents and users from various backgrounds.
3. Convenience and Efficiency
Not only does this initiative aim to speed up the resolution of citizen inquiries, but it also significantly reduces the burden on municipal staff who handle telephone and email inquiries, promoting a smoother administrative workflow overall.
GeN is a specially designed customer support AI agent that focuses on addressing inquiries for governmental services. It employs a patented 'Ask Back' feature to clarify the intent behind questions, guiding users towards correct answers. By referring to various datasets, including websites, manuals, and FAQs maintained by the government, GeN minimizes hallucinations or erroneous responses, thus delivering accurate dialogues. This function plays a critical role in advancing digital transformation within local governments and streamlining citizen-interaction processes.
Karakuri Co., Ltd., founded on October 3, 2016, embraces the mission of 'Friendly Technology.' The startup specializes in AI solutions tailored for customer support. The company has provided its chatbot solutions and other products, like 'KARAKURI assist' and 'KARAKURI CXM,' to over 150 leading firms including SBI Securities and Hoshino Resorts. Additionally, Karakuri is recognized under the third phase of the GENIAC initiative by the Ministry of Economy, Trade and Industry and NEDO, and is actively developing domestic large language models and vision-language models in partnership with AWS Trainium.
For more information, please visit Karakuri's Official Site.
Implementation Background
Tochigi Prefecture has been actively pursuing the integration of generative AI chatbots to improve the convenience of its citizens and reduce the inquiry-related burdens on staff. Traditionally, chatbots have operated on a script-based or FAQ-style model, limiting responses to pre-set questions and answers. However, with the introduction of the 'Tochigi AI Concierge,' leveraging the generative AI technology of 'GeN,' users can now receive responses to natural language inquiries across various sectors, available 24/7.
Utilization of GeN
1. Comprehensive Answers Across the Site
The AI will search the extensive information on the Tochigi Prefectural website to extract and present optimal answers in a conversational format. Importantly, this excludes external pages, ensuring responses are within the official domain.
2. Multilingual Support
Beyond just Japanese, the chatbot has the capability to handle inquiries in multiple languages, catering to the diverse needs of residents and users from various backgrounds.
3. Convenience and Efficiency
Not only does this initiative aim to speed up the resolution of citizen inquiries, but it also significantly reduces the burden on municipal staff who handle telephone and email inquiries, promoting a smoother administrative workflow overall.
About GeN
GeN is a specially designed customer support AI agent that focuses on addressing inquiries for governmental services. It employs a patented 'Ask Back' feature to clarify the intent behind questions, guiding users towards correct answers. By referring to various datasets, including websites, manuals, and FAQs maintained by the government, GeN minimizes hallucinations or erroneous responses, thus delivering accurate dialogues. This function plays a critical role in advancing digital transformation within local governments and streamlining citizen-interaction processes.
Company Overview
Karakuri Co., Ltd., founded on October 3, 2016, embraces the mission of 'Friendly Technology.' The startup specializes in AI solutions tailored for customer support. The company has provided its chatbot solutions and other products, like 'KARAKURI assist' and 'KARAKURI CXM,' to over 150 leading firms including SBI Securities and Hoshino Resorts. Additionally, Karakuri is recognized under the third phase of the GENIAC initiative by the Ministry of Economy, Trade and Industry and NEDO, and is actively developing domestic large language models and vision-language models in partnership with AWS Trainium.
For more information, please visit Karakuri's Official Site.
Topics Consumer Technology）
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