Techtouch Enhances AI Hub with New Business Process Automation Agent

Techtouch Enhances AI Hub with Business Process Automation

Techtouch Inc. has recently made significant strides in the integration of artificial intelligence into enterprise business systems with the introduction of a new Business Process Automation AI Agent. This exciting feature has been added to their existing platform, Techtouch AI Hub, aimed at simplifying a variety of complex tasks that companies encounter in their daily operations.

The Business Process Automation AI Agent initially focuses on common back-office duties such as expense reimbursement, attendance management, indirect material procurement, and human resources management. By utilizing AI for data entry assistance and automatic processing, this innovative agent promises to alleviate the workload on employees, minimize submission rejections, ensure compliance with regulations, and significantly enhance overall employee experience (EX).

Background and Objectives

As workplace diversity and frequent system changes become the norm, tasks like attendance tracking, travel requests, and expense processing continue to grow in complexity. Companies are increasingly facing issues like input errors, policy violations, and high rejection rates, which in turn elevate the workload for responsible departments, escalating training costs, and the time spent on verification.

Previously, Techtouch has supported employees by providing a system that promotes intuitive and accurate usage through its Digital Adoption Platform (DAP). However, as business processes have unraveled into more intricate systems, the demand for AI to not only assist in system operations but also to take over entire workflows has become increasingly vital.

Enhanced Functionality

The recent upgrade marks a leap forward in AI technology integration. By bolstering both AI-assisted functionalities and the new Business Process Automation Agent, Techtouch seeks to empower AI in supporting and automating back-office functions comprehensively. Notably, features like the Attendance Management Agent, Travel Expense Reimbursement Agent, Purchase Request Agent, and HR Evaluation Agent are already available for use.

Overview of Backend Operations Support

The AI Hub by Techtouch serves as a roadmap for backend operational support. Organizations can gradually implement this system, beginning with finance, attendance, procurement, and human resources—an initial set outlined in the yellow sections of their roadmap.

Functional Components

AI Assistance Functions: Through automatic support of specific tasks such as data entry and regulation checks, this function reduces the time needed for expense reimbursements by 50%, also cutting down the number of necessary steps in the process.

AI Automated Processing Agent: The agent takes over entire workflows, such as check-ins and travel reimbursements, therefore accelerating automation in these processes. This capability contributes significantly to the reduction of errors and submission rejections.

Real-world Use Cases

1. AI Assistance in Action:
- AI-OCR for Automatic Input: By utilizing AI-OCR (Optical Character Recognition) during receipt uploads, the software automatically reads and inputs details such as dates and amounts, aiding in entry tasks.
- Real-Time Input Support: The system detects policy violations and omissions during entry submissions and provides real-time assistance to ensure accurate inputs.

2. AI Automated Processing in Action:
- Travel Expense Reimbursement Agent: Receipts are analyzed, and basic information like amounts and payment dates are automatically filled in. In addition, the agent can handle multiple tax rates for hotel and lodging expenses, substantially reducing time spent on reimbursements.
- Attendance Management Agent: Using attendance sheet data, the agent checks compliance with labor regulations for shifts worked during certain hours, while also validating hours worked beyond the prescribed limits against company policies.
- Purchase Request Agent: This agent identifies inconsistencies between purchase details and request forms, effectively reducing the number of rejected submissions.

Future Vision

The aim of the Business Process Automation AI Agent is to initially tackle key back-office tasks like expense processing and attendance management. Ongoing plans indicate growth into areas including information management and sales, enhancing the automation of traditional human tasks including inputting, verifying, judging, and processing. Techtouch’s vision is to evolve from an AI that merely serves to one that fully executes business functions, thereby driving productivity and internal control improvements for enterprises.

Service Overview

Pricing: Custom estimates are provided.

Usage Guidelines: Current Techtouch customers, interested in this feature, should contact their dedicated Customer Success representatives. Notably, the Techtouch AI Hub exists under a different plan and pricing structure from the DAP.

About Techtouch Inc.

Founded in March 2018, Techtouch Inc. has quickly become a leader in the Digital Adoption space with its flagship DAP, known as Techtouch, and its AI-enhanced capabilities through the Techtouch AI Hub and the data strategy AI agent AI Central Voice. The firm is committed to facilitating data utilization and productivity enhancement for businesses. With accolades such as the Good Design Award and recognition as a J-Startup by the Ministry of Economy, Trade and Industry, Techtouch combines DAP with AI technology to accelerate digital transformation and AI transformation for enterprises.