#United States #Customer Service #Frederick #Award #ACDi

ACDi Earns Prestigious Service Excellence Award

ACDi, a recognized leader in electronics manufacturing services (EMS) in the United States, proudly announced its receipt of the Service Excellence Award for "Responsiveness" from Circuits Assembly magazine and the Printed Circuit Engineering Association (PCEA). This notable achievement was celebrated during the SMTA International Conference held in Chicago on October 21, 2025, showcasing ACDi's dedication to customer satisfaction in the EMS industry.

For over four decades, ACDi has been at the forefront of providing full-service electronics design and manufacturing solutions across various sectors including aerospace, defense, medical, and industrial markets. The Service Excellence Awards serve to honor manufacturers and suppliers that secure the highest ratings based on customer satisfaction metrics in critical categories such as quality, value, technology, and notably, responsiveness. This accolade is particularly significant, as it is solely determined by the feedback drawn from customer surveys.

In the category for EMS providers with revenues ranging from $20 million to $100 million, ACDi achieved the highest rating for responsiveness. This reflects the firm’s unwavering commitment to agility, proactive communication, and fostering exceptional partnerships with their clients. One customer remarked, "Our project manager responds immediately to all requests, follows up to ensure resolution, and encourages us to respond (politely!) when necessary.” Such testimonials underscore ACDi's strengths in customer service and operational efficiency.

Bill Hornbaker, President and CEO of ACDi, emphasized the importance of responsiveness in their service model, stating, "Responsiveness is one of the most critical attributes our customers value in an EMS partner. We're proud that our dedication to fast, collaborative communication and schedule integrity has been recognized directly by the customers we serve." This commitment not only reflects in the accolades received but also in the loyalty and trust built with clients over the years.

The award recognizes ACDi's ongoing efforts to enhance its service delivery frameworks, ensuring rapid and effective responses to client needs. ACDi operates multiple manufacturing facilities across the U.S. and is accredited with AS9100D certification and ITAR registration, making it well-equipped to handle complex electronics solutions.

This prestigious award positions ACDi not only as a preferred choice in the electronics manufacturing sector but also reinforces its reputation as a dependable partner for intricate projects, further solidifying its standing in a competitive landscape. For more insights into ACDi’s capabilities and innovations, visit www.acdi.com.

With customer satisfaction at the forefront, ACDi is set to continue its growth trajectory, prioritizing responsiveness as a key determinant in delivering excellence in every project undertaken, reaffirming its dedication to meeting the evolving needs of its clients in an ever-changing market landscape.