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Arcos and OverIT Form a Strategic Partnership

In a significant move to optimize utility operations, Arcos LLC, a forefront provider of utility resource management and work execution software, has joined forces with OverIT, the global leader in field service management (FSM). This collaboration marks a strategic integration and distribution partnership aimed at transforming how utility companies operate in today’s challenging environment.

Addressing Industry Challenges

Utility companies are increasingly under pressure to modernize their operations, respond swiftly to outages, and provide consistent customer experiences. At the same time, they face the complexities of aging infrastructure, workforce limitations, and an expanding array of tasks. Many utilities rely on disjointed systems for work management, field service, and operational staff functions, leading to inefficiencies and communication gaps.

To address these challenges, Arcos and OverIT are merging their advanced platforms. OverIT’s enterprise-level FSM capabilities will be seamlessly integrated with Arcos's specialized solutions for utility workforce coordination, work execution, and field communications. This partnership aims to create a more connected end-to-end operational workflow, bridging the gaps from initial work requests and planning through to field execution, restoration, and customer resolution.

Enhancing Operational Efficiency

By joining forces, Arcos and OverIT aim to significantly enhance visibility, coordination, and data flow among field personnel, contractors, and administrative teams. The comprehensive integration will support a wide range of workflows, including utility services, network maintenance, vegetation management, asset management, and event response, ultimately allowing utility companies to work more efficiently and securely, while improving reliability and customer satisfaction.

Quotes from Leadership

Paolo Bergamo, CEO of OverIT, highlighted the need for modern and flexible platforms that operate cohesively. “Utilities require tools that are not only efficient but interconnected. Our combined strengths provide an opportunity to expand our reach and create significant value for utility customers confronting growing operational and environmental challenges.”

Similarly, Paul Bernard, CEO of Arcos, emphasized their shared commitment to supporting the personnel and processes that keep critical infrastructure running. “By integrating our work execution and workforce management solutions with OverIT’s FSM platform, we enable utilities to better connect planning, dispatch, and field execution—resulting in faster response times, enhanced safety, and a more consistent experience for customers.”

Distribution and Software Solutions

In addition to enhancing integrations, Arcos will serve as a distribution partner for OverIT’s software solutions across the United States and Canada. This partnership will broaden access to OverIT’s FSM capabilities, leveraging Arcos’s existing industry relationships and public utility expertise.

For those interested in learning more about this collaboration and the integrated solutions it offers, further information is available at www.arcos-inc.com and www.overit.ai.

About OverIT

OverIT is a leading software provider specializing in field service management, backed by over 25 years of experience. Their solutions cater to complex use cases across various industries, including energy, utilities, telecommunications, oil and gas, and transport. With a daily deployment of over 200,000 field workers and recognized leadership by global consultancy firms, OverIT is well-equipped to tackle modern service challenges.

About Arcos

Arcos is the premier platform specifically designed for utility work execution and resource management. By connecting operations and emergency responses, Arcos facilitates real-time situational awareness and collaboration among utilities, ensuring the continuity and responsiveness essential for maintaining community infrastructure.

For further inquiries, please contact Jenn Pratt Keeton at PR404.655.2273.