#None #Customer Satisfaction #Alucio #Beacon

Alucio™ Achieves Remarkable Customer Satisfaction in 2024 Survey

In a recent announcement, Alucio™, a rapidly expanding provider of cloud-based software tailored for the life sciences sector, revealed outstanding outcomes from its annual Customer Satisfaction Survey. The survey, focused on Alucio's flagship platform, Beacon, showcased impressive feedback from a diverse array of users across various life science companies, both large and small.

What is Beacon?

Beacon is a modern software solution designed for Medical Science Liaisons (MSLs), Medical Affairs professionals, and Market Access teams. This innovative platform enhances content activation and facilitates engagement with Healthcare Professionals (HCPs). As a central tool in scientific exchange, Beacon plays a crucial role in helping life science companies meet their communication and operational goals.

Survey Highlights

The survey results revealed high levels of user satisfaction, with respondents providing the following ratings:

• - Overall satisfaction with the Beacon platform: 4.5 out of 5
• - Support for team or department goals: 4.7 out of 5
• - Integration with other tools: 5.0 out of 5
• - Satisfaction with training and support from the Alucio Customer Success Team: 5.0 out of 5

Alucio also achieved an impressive Net Promoter Score (NPS) of 71, categorizing it within the “excellent” rating spectrum. The NPS is a vital metric for evaluating customer loyalty and satisfaction, gauging the likelihood of customers recommending a service or product.

Insights from Leadership

Jeff Asada, Alucio’s Head of Customer Success and Co-Founder, expressed his satisfaction with the survey outcomes: “We are very pleased with the results of our year-end survey. It confirms that our Beacon platform provides significant value and continues to meet an important need in the market. We appreciate the direct feedback from our customers and remain committed to always improving our product to provide an even better experience for end users.”

About Alucio

Dedicated to crafting innovative software solutions, Alucio focuses on the unique needs of the life sciences industry. Beacon, Alucio's flagship product, harnesses the power of AI to facilitate scientific discussions, ensuring effective engagement between life science companies and healthcare professionals.

For more details about Alucio or to learn more about Beacon, visit Alucio's website. For inquiries, contact Lisa Amin at lisa@alucio.io or call (925) 788-3533.