#Switzerland #Salesforce #Zurich #Agentforce #Adecco Group

Adecco Group's Global Agentforce Coworker Rollout

In an exciting development for the future of work, the Adecco Group has announced the global launch of its innovative Agentforce Coworker platform, now available in more than 40 countries. This marks a significant milestone following a successful pilot conducted in the UK and France, demonstrating the effectiveness of AI in enhancing work efficiency and productivity.

Agentforce Coworker integrates advanced technology from Salesforce, specifically designed to serve as an AI teammate. It operates using Anthropic's Claude, a robust AI model capable of supporting various workflows related to sales, recruitment, and client engagement. The aim is to simplify processes for Adecco's teams and empower employees across the organization by providing them with essential tools and insights.

Enhancing Efficiency with AI Technology

Denis Machuel, CEO of the Adecco Group, emphasizes that this rollout is a crucial step in the ongoing evolution of work, stating, "We are witnessing the most significant redesign of the workplace since the internet." By integrating high-level technology into everyday tasks, Adecco aims to enable its workforce to be more agile and focused on human-centered interactions–a critical element in the recruitment and sales landscapes.

Through an unlimited Agentforce 360 enterprise agreement with Salesforce, the Adecco Group is poised to infuse agentic AI throughout its global operations. Currently, the company has successfully deployed agentic AI within recruitment workflows across ten countries, representing a staggering 50% of Adecco's total business revenues.

The introduction of the Coworker platform enhances daily workflows for an impressive 27,000 employees. This system consolidates access to vital data, organizational knowledge, and systems that previously required navigation through numerous tools. Furthermore, it leverages insights gleaned from over 2.5 million interactions between agents and candidates since April 2025, illustrating its depth of context and practical application.

Empowering Sales and Recruitment Professionals

For sales professionals and recruiters, Coworker unlocks a series of valuable functionalities. The platform allows for the identification of priority prospects, preparation of sales briefs, enrichment of prospect data, and an overview of lead statuses across different teams. Recruiters can easily navigate candidate selections, initiate pre-screening processes, and efficiently manage onboarding tasks.

Denis Machuel reiterates the importance of this technology, "The successful pilot illustrated that adoption can occur in just a few days. This innovation significantly reduces the burden on our sales teams and recruiters, allowing them to concentrate on what truly matters: building deeper connections with candidates and clients.”

The Future of Work Is Here

The introduction of Agentforce Coworker signifies a turning point in the way companies can harness technology to enhance workforce productivity. As organizations continue to adapt to new challenges and market dynamics, Adecco’s commitment to integrating AI-driven solutions reflects a broader trend toward making work not only more efficient but also more aligned with human interaction.

With the full implementation of the Coworker platform, the Adecco Group takes a pioneering step into a future where employees are better equipped to engage with clients and candidates. This initiative serves as a blueprint for others looking to innovate and improve their operational capabilities. The Adecco Group, headquartered in Zurich, Switzerland, remains dedicated to fostering sustainable employment and resilient communities worldwide as it leads the charge in this transformative era of work.

Contact Information

For additional insights into this groundbreaking development or corporate inquiries, please reach out to the Adecco Group’s Corporate Press Office. For detailed interaction, Rodrigo Sánchez Flores and Jürg Schneider are available through their respective contact numbers provided above. This comprehensive rollout positions Adecco as a frontrunner in merging technology with human resource processes, lighting the path for others in the industry.