#United States #AI Technology #Denver #Innovation Awards #Appian

Appian Unveils the 2025 Innovation Award Winners

On April 29, 2025, Appian, a leader in process automation, recognized the recipients of its prestigious Innovation Awards during Appian World, their annual global conference hosted in Denver. This awards ceremony aims to celebrate and highlight the achievements of clients who have developed groundbreaking applications using the Appian platform, demonstrating the profound impact of AI and process orchestration in today’s business environment.

Transformative Solutions Driven by AI

The Innovation Awards pay tribute to organizations that have harnessed the power of artificial intelligence (AI) alongside efficient process orchestration. By embedding AI agents and generative AI into their operational frameworks, these award-winners exhibit the potential for significant digital transformation across various sectors. Neil Ward-Dutton, Vice President of AI, Automation, and Analytics at IDC Europe, commended this year's winners, stating, “These initiatives showcase what's possible when advanced AI is orchestrated with modern process platforms.”

Highlights from North America Winners

Among the standout winners from North America was Gordon Food Service (GFS), a large food distributor. They successfully utilized Appian as an innovative enhancement on top of their existing SAP C/4 implementation. By leveraging AI to forecast customer purchasing trends with an impressive accuracy of 97%, GFS drastically cut order entry times by 70%. Their developed Order Builder application currently aids over 1,500 sales representatives, leading to a more efficient and satisfying customer ordering process. Additionally, the Quote Builder application helped improve quote generation capabilities, resulting in a 40% increase in quotes produced and ultimately enhancing sales productivity.

MagMutual, one of the U.S.'s largest mutual insurers, streamlined both employee and customer experiences by adopting AI-powered solutions on the Appian platform. Their new digital solutions, which include intelligent claims processing, have resulted in a turnaround time reduction of 30% for quotation requests, and a 25% decrease in claims processing times. Such innovations have contributed to a rise in employee productivity by 20% and customer satisfaction by 15%.

In the biotechnology sector, Regeneron developed an advanced clinical trial feasibility platform that integrates various Appian capabilities alongside their Operational Data Lake. This innovative technology amalgamates data from over 10 different sources, offering comprehensive graphical and tabular data views. Such integration has narrowed the time needed for querying data and generating outputs by 50%, streamlining the clinical trial process.

EMEA & LATAM Awardees

Across the EMEA region, Novartis earned recognition for deploying a process orchestration layer across over 15 core systems that optimizes clinical trial operations. This initiative enhances both compliance and productivity for more than 10,000 Novartis professionals engaging with these systems.

Towerbank International from Latin America showcased its agility in the evolving finance sector by introducing Ikigii, a platform that blends traditional banking with cryptocurrency capabilities. The new application significantly reduced customer onboarding times from hours to just under two and has successfully onboarded more than 3,000 clients, processing significant volumes of transactions.

Advancements in Asia-Pacific & Japan

In Australia, Ramsay Health Care is setting new standards for patient care delivery. Utilizing the Appian platform, they launched multiple applications that have collectively facilitated about 150,000+ pre-admissions across more than 35 hospitals within a year, improving patient processing efficiency and reducing operational overhead.

Westpac Banking Corporation has also embraced generative AI technology, recently launching its Mortgage Assessor solution on the Appian platform to expedite loan assessments and approvals, thereby enhancing the customer experience.

Conclusion

The Idaho Workforce Development Council emerged as the global public sector winner. This initiative, which allows Idahoans to gain essential skills, utilized the Appian platform to automate eligibility verification and provide financial aid seamlessly, benefiting more than 14,000 students while conserving agency resources.

Pavel Zamudio, Chief Customer Officer at Appian, stated, “These Innovation Award winners are shaping their operations with processes that create substantial impacts for both employees and clients.” The advancements and recognition achieved during the Appian Innovation Awards illustrate their commitment to leveraging innovation for meaningful business improvement.

Learn more about how these visionary organizations are harnessing the Appian platform to revolutionize customer experiences and achieve operational excellence. For details, visit Appian.