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BCN Welcomes Frank Jacquez as New Leader for Learning Strategies Across the Company

BCN, a prominent provider of managed network and technology solutions, has officially announced that Frank Jacquez has joined the company as the Senior Director of Learning and Enablement. This exciting addition aims to streamline BCN's workforce education and performance strategies, establishing a robust framework for growth.

A New Era of Employee Development

With Frank Jacquez at the helm, BCN is poised to transform its Learning and Enablement department into a well-structured organization that prioritizes employee preparedness and the consistent application of performance standards throughout the business. Jacquez’s previous experience leading educational initiatives at US Cellular spans over two decades, making him a strong asset for BCN.

BCN's commitment to employee growth is evident as they plan to introduce several development tracks aimed at various facets of professional education. These tracks will cover:
1. Leadership training
2. Technical certifications
3. An AI fluency curriculum

This multi-faceted approach is designed to equip not only BCN's employees but also partners and customers with the skills needed to navigate a rapidly evolving digital world. According to Richard Boudria, Chairman and CEO of BCN, “As we grow, consistency becomes just as important as speed... Learning and Enablement ensures every employee and partner understands our solutions, our standards, and how we serve customers.”

Consolidated Learning Framework for Boosting Performance

The new Learning and Enablement structure at BCN marks a significant shift in the way employee onboarding and ongoing education will be handled. By consolidating various educational initiatives into a single framework, BCN aims to better align training directly with business performance metrics. Key components of this program will include:

• - Enterprise Onboarding: Comprehensive orientation for new hires, followed by role-specific training tailored for departments like sales and engineering.
• - Technical Education: Focused training sessions covering BCN’s extensive range of services, from managed networks and cloud solutions to security protocols and connectivity offerings.
• - Channel Partner Training: Resources aimed at enhancing the skills of channel partners to ensure they can effectively sell and support BCN's solutions.
• - Leadership Development: Programs designed for both current and emerging leaders to cultivate essential management skills.
• - AI Fluency Training: Practical courses on how to effectively use AI tools within business contexts while ensuring ethical use and data protection.

Assessing Needs and Tailoring Training

In the forthcoming weeks, BCN will be conducting a thorough analysis to identify the most impactful themes and topics that will benefit the staff, partners, and customers most effectively. This assessment will guide the formation of a delivery plan, refine the existing processes, improve efficiency, and identify pivotal educational gaps that must be filled for comprehensive employee development.

Jacquez emphasizes that in today’s industry, AI is not merely an auxiliary skill but rather an integral part of many job functions. Therefore, the training will extend beyond just understanding AI tools to also emphasize responsible usage, which is critical for customer trust.

“AI is becoming part of everyday work, not a standalone skill,” Jacquez stated. “We have a responsibility to teach employees how to apply it correctly where it adds value, where human judgment matters, and how to maintain customer trust while using it.”

Forward-Looking Leadership

Frank Jacquez's initial 90 days at BCN will focus on assessing the organization’s current skills, defining clear certification paths, and launching foundational learning tracks. Measuring performance and outcomes will form the basis of evaluating the success of the programs he puts into action.

As BCN endeavors to solidify its place in the digital realm through comprehensive learning strategies, partner collaboration, and creativity are expected to thrive. The overhaul of their Learning and Enablement protocols is a crucial step in ensuring that all employees—in all roles—stay informed and capable of propelling the business forward.

With a strong cultural foundation emphasizing trust and innovation, BCN remains determined to support its employees and partners to thrive amid the dynamic challenges of today’s digital landscape. For more details, visit BCN's official website.