#Japan #Sapporo #Help Desk #AIWEO #Chowagiken

Chowagiken Unveils New Business Plan for AIWEO Help Desk

Chowagiken Co., Ltd., based in Sapporo, Hokkaido, spearheaded by President Takuya Nakamura, is set to roll out its new Business Plan for the AI-driven Help Desk service, AIWEO, on October 1, 2025. This innovative plan is designed to facilitate collaboration between AI and humans, enhancing both efficiency and service quality.

A Leap Towards Workflow Evolution

The newly introduced plan integrates a handover feature that allows seamless interactions between AI and human agents, transforming business processes from mere efficiency improvements to the development of entirely new operational frameworks.

AIWEO for Help Desk leverages generative AI and internal documentation to streamline knowledge management. This AI agent not only supports users in resolving their queries but also promotes an environment where human intelligence and AI can thrive together. By employing this approach, even companies without extensive data preparations can initiate their digital transformation (DX) and AI transformation (AX) journeys.

Key Features of the Business Plan

One of the pivotal features of the new Business Plan is the ‘Handover’ functionality. This feature allows AIWEO to assist users by suggesting solutions based on its extensive knowledge base. However, if AIWEO cannot find an adequate answer, it intelligently transitions the user's request to a human expert, ensuring a smooth and efficient resolution process. This dynamic fosters a collaborative experience where AI complements human efforts.

Additionally, AIWEO automatically summarizes interactions between users and human agents. This not only enriches organizational knowledge but also builds a repository of ‘micro-knowledge,’ enhancing AIWEO’s ability to tackle future queries. Users can contribute to this knowledge base by adding FAQs, empowering the AI to rely on accumulated information during its responses.

Advanced Communication Analysis

AIWEO is also poised to become more than a response system; it is being developed to analyze user interactions automatically. This analysis will help identify trends in inquiries and the types of information users most frequently seek. The insights generated will be compiled into reports, reducing the manual effort of data collection for operators and aiming to improve business operations. This feature is currently in development and is expected to be available by December 2025.

Unique AIWEO Functionalities

to enhance usability, the AIWEO for Help Desk includes features such as “Impersonating AIWEO,” which integrates unique characters to guide users intuitively. This approach simplifies interaction, enabling users to engage with AI in a more approachable manner. Furthermore, users can create customized AIWEO entities tailored to their specific operational needs, enriching their experience.

The Vision Behind AIWEO

AIWEO is driven by the product vision of “Human AI Harmony,” aiming to harmonize human creativity with AI wisdom. This synergy not only seeks to improve operational efficiency but also hopes to revolutionize workplace collaboration by updating cultural and value frameworks through technology. The logo of AIWEO reflects this ideology, portraying a blend of AI and human figures signifying their cooperative role.

Chowagiken’s Pioneering Role

Since its establishment 16 years ago, Chowagiken has carved out a niche as a certified AI venture by Hokkaido University, providing optimized AI solutions across various sectors, including manufacturing, retail, construction, and IT. With over 170 AI solution cases, the firm is not just focused on technological solutions but actively engages in consulting services and training for AI personnel as well.

AIWEO for Help Desk is positioned to redefine organizational operational strategies, making this offering particularly timely and advantageous for businesses looking to stay ahead in an increasingly competitive environment.

For more details, visit the AIWEO Help Desk service site.