TechTouch Revolutionizes Miyazaki's Voucher Management with DAP Solution

In a commendable step towards digital transformation, TechTouch Inc., renowned for its AI-powered Digital Adoption Platform (DAP), has made headlines by partnering with the city of Miyazaki, specifically Miyakonojō City. This collaboration is set to optimize the processing of approximately 260,000 vouchers annually through its innovative digital guidance service. The adoption decision was facilitated via the Digital Marketplace Program (DMP) offered by Japan's Digital Agency.

Background of the Initiative

Miyakonojō City, with a population of around 159,063, has been proactive in its digital transformation journey. In 2019, the city declared its commitment to digitalization, which was further endorsed in 2021 when Mayor Yoshinobu Ikeda appointed himself as the Chief Digital Officer (CDO). With the recent updates to the financial accounting system and the introduction of electronic decision-making, the city recognized the necessity of creating an intuitive operational environment for its staff. Hence, the decision to implement TechTouch was made.

Factors Leading to Adoption

The decision to incorporate TechTouch was based on several compelling reasons:

1. Efficient Operational Support: The digital guide provided by TechTouch enables municipal staff to navigate the system accurately, significantly reducing confusion and errors.

2. Reduction of Inquiries: With the potential for accurate input increases, the volume of inquiries directed to the accounting department is expected to decline, thereby enhancing overall workflow efficiency.

3. No-Code Customization: TechTouch allows employees in the accounting department—without any programming expertise—to swiftly incorporate their unique operational guidelines and alerts onto screens.

4. Unique Compliance with LGWAN: TechTouch stands out as the only DAP compatible with LGWAN, the Local Government Wide Area Network, providing digital guidance without requiring system modifications, which is invaluable for government entities.

Anticipated Benefits

Implementing TechTouch’s operational guide aims to streamline processes, thereby enhancing input accuracy among city staff. This initiative is projected to lead to a considerable efficiency boost in voucher processing operations, dramatically improving the workflow surrounding the 260,000 vouchers.

Insights from Miyakonojō's Integrated Policy Department

Mr. Yasunari Sato, Deputy Manager of the Digital Administration Division, commented on the initiative: “With our financial accounting system's updates, we aim to alleviate the burden on field staff handling approximately 260,000 vouchers annually. The key advantages are that TechTouch is the only available DAP in the LGWAN environment and its no-code functionality allows our staff to create and update guides on their own. We believe this local-led operational change will cultivate a continuous cycle of awareness and enhancement.” He also stressed the importance of not digitizing inefficiencies, emphasizing that alongside TechTouch’s implementation, they’ve been working on reevaluating analog BPR (Business Process Reengineering) for fiscal operations. This dual approach aims at relieving staff burdens while ultimately enhancing citizen services.

About TechTouch Digital Adoption Platform

TechTouch operates under the mission of enabling all users to effectively utilize systems. Their digital guide is seamlessly integratable into existing web frameworks, providing intuitive support for a wide range of systems used by residents, businesses, and staff. With a user base exceeding 9 million and boasting the largest market share in Japan as of October 2025, TechTouch has empowered various public institutions towards successful IT and AI utilization, fortifying its commitment towards effective digital transformation.

Company Overview

- Company Name: TechTouch Inc.
- Founded: March 1, 2018
- CEO: Chuu IMuta
- Location: 5F and 8F PMO Ginza II, 8-17-1 Ginza, Chuo-ku, Tokyo, 104-0061 Japan.
- Business: Development and provision of Digital Adoption Platform “TechTouch” and Data Strategy AI Agent “AI Central Voice.”
- Website: TechTouch

This initiative demonstrates a forward-thinking strategy that other municipalities might look to emulate as they navigate their own paths toward digital transformation.