Unicaja and DXC Technology Team Up for a Decade of AI Transformation in Banking

Unicaja Partners with DXC for AI-Driven Banking Transformation

In an exciting development for the financial services sector, DXC Technology, a prominent player in global technology services and a Fortune 500 company, has signed a 10-year agreement with Unicaja, one of Spain's leading banks. This partnership aims to revolutionize and modernize Unicaja’s banking operations by integrating advanced technologies, notably Artificial Intelligence (AI).

Redefining Banking Operations

The collaboration marks a significant shift towards smarter banking solutions. By harnessing AI, DXC will introduce automation, enhance operational agility, and facilitate seamless, personalized customer interactions. Isidro Rubiales, CEO of Unicaja, alongside Alfonso Garcia, Managing Director of DXC Technology for Spain and Portugal, highlighted the transformative power of this partnership, agreeing it will position Unicaja at the forefront of digital banking innovation.

Estrella Botas, responsible for Technology and Operations at Unicaja, stated, “This milestone in our evolution is not merely about adopting new technologies; it’s about fundamentally rethinking how we operate to amplify our customer service.” The insight that technology should underpin transformation rather than dictate it underscores the essence of this partnership.

Enhancing Customer Experience and Operational Agility

At the heart of this collaboration is Unicaja's strategic plan for 2025-2027, which aims to leverage innovation to significantly enhance customer service, provide personalized products, and improve operational efficiency. DXC’s advanced banking technologies will facilitate these objectives, ensuring Unicaja’s secure banking systems comply with evolving European regulations.

“This agreement enhances our competitive advantage in the banking sector; it reflects the confidence our global banking clients have in our expertise,” remarked Alfonso Garcia. This is particularly vital as banks face increasing scrutiny and challenges in a rapidly evolving financial landscape.

While technological implementation is critical, both parties acknowledge that the well-being of existing staff is paramount. Juan Medina, department head at Unicaja, emphasized, “Our partnership with DXC will equip our teams with new tools and capabilities, retaining their essential roles in this transformative journey.”

A Win-Win Situation Amidst Regulatory Approvals

Pending regulatory approval, this partnership will also see DXC acquiring FK2, a subsidiary of Unicaja, allowing them to lead a specialized team that possesses invaluable expertise in banking technology. This strategic maneuver showcases an intent to align technological prowess with deep industry knowledge to ensure seamless integration and operational excellence.

Commitment to Excellence

As the banking industry evolves, institutions are increasingly turning to technological partners like DXC to modernize systems and enhance customer experiences. With over 45 years of experience, DXC is well-positioned to deliver tailored solutions for Unicaja, thereby enhancing its capacity to remain competitive.

In conclusion, this partnership exemplifies a significant movement towards digitally transformed banking operations in Spain. By integrating AI at its core, Unicaja, with DXC’s assistance, looks to set a benchmark in the sector, raising the bar for banking service standards both nationally and abroad. The road ahead is poised for innovation and significant improvements in how banking services are delivered, making this partnership a pivotal moment in Unicaja’s trajectory as a leader in the banking space.