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DXC Technology Launches Assure Smart Apps

In a pivotal development for the insurance industry, DXC Technology (NYSE: DXC) has introduced Assure Smart Apps, a suite of AI-driven applications poised to redefine how insurers manage operations and interact with their customers. This innovation comes as insurers seek to modernize amidst evolving market demands and technological advancements.

Revolutionizing Insurance Engagement

The newly launched Assure Smart Apps are crafted to be workflow-driven, providing a seamless experience for insurers to engage with customers, brokers, and advisors. Ray August, President of Insurance Software and Business Process Services at DXC, encapsulates the launch's significance, stating, “Assure Smart Apps meet insurers where they are, whether they're maintaining heritage systems, extending capabilities, or transforming for the future.” This flexible approach allows insurance providers to advance their operational processes without disrupting their current frameworks.

Key Features of Assure Smart Apps

The Assure Smart Apps are designed to tackle pressing challenges within the insurance sector. Here’s a closer look at some of the standout features that differentiate these applications:

1. Self-Service Capabilities: Customers, brokers, and advisors have the power to make updates and change information directly through the platform, enhancing autonomy and satisfaction in interactions.

2. Personalized Customer Support: Equipped with a personal insurance concierge, customers can access AI-driven insights on their mobile devices for real-time assistance, streamlining the support process and improving user experience.

3. AI Insights: Leveraging historical data from contracts, the intelligent dashboards provide essential insights that accelerate decision-making processes, allowing quicker and more informed actions.

4. System Integration: Notably, these Smart Apps can be rapidly built and deployed while integrating with existing DXC solutions, ensuring that the transition requires minimal disruption to ongoing operations.

Leveraging Cloud and AI Technology

A critical factor underpinning the effectiveness of the Assure Smart Apps is the robust cloud capabilities powered by Amazon Web Services (AWS) along with the APIs of the DXC Assure Platform. This architecture enables insurers to apply AI and natural language processing seamlessly, thus enhancing operational efficiency.

Additionally, the partnership with ServiceNow enhances the workflow technology, providing agents with AI capabilities that ensure excellent performance and scalability, achieving approximately an 80% reduction in process design time.

Tailored Solutions for Unique Needs

The Assure Smart Apps can be utilized individually or bundled into market-ready solutions known as Smart Solutions, tailored specifically to meet various business needs. This modular innovation is a keystone in allowing insurers to innovate at their own pace, mirroring the unique needs and operational structures of different businesses.

With over 40 years of expertise, DXC has established itself as a trusted partner for many insurers, including 21 of the top 25 in the industry. The commitment to innovation is reflected in the processing of over 1 billion policies under DXC software. As such, the introduction of Assure Smart Apps is not merely a product launch but a significant leap toward future-proofing insurance operations, driving efficiency, and facilitating growth amidst a complex digital landscape.

Conclusion

In conclusion, DXC Technology's Assure Smart Apps represent a transformative advancement for the insurance industry. By integrating AI technology with existing infrastructures, insurers are now equipped to upscale their services, enhance customer engagement, streamline processes, and ultimately drive growth. As the landscape of insurance continues to evolve, innovations like Assure Smart Apps will play a crucial role in shaping the future of the industry.