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Bouygues Telecom's New Cloud-Native Transformation

Bouygues Telecom, a leading telecommunications operator in France, has successfully launched a cutting-edge cloud-native Analytics and Performance Management solution based on Polystar's innovative Kalix solution suite. This development caps off a multi-year migration project, significantly enhancing the quality, performance, and resilience of their telecommunications services.

A Vision for Improvement

With a strong commitment to maintaining its reputation for service quality, Bouygues Telecom aimed to align its operational strategies with modern cloud-native architectures. The new platform facilitates tighter integration of various mobile network generations and different vendors across RAN (Radio Access Network), core, and transport domains. The result is a more unified and streamlined approach to performance management, which directly benefits their extensive customer base.

Jean-Paul Arzel, Bouygues Telecom's Chief Technology and Information Officer, noted, "Our ambition was to boost overall performance and satisfaction for our customers, supported by a solution that aligns with our IT evolution and delivers granular insights." This extensive overhaul enables the operator to enhance operational resilience, strengthen security measures, and create better integration pathways with other platforms via expanded API exposure.

Collaboration and Customization

In collaboration with Polystar, the teams tailored the Kalix dashboards to seamlessly present the enriched datasets, fostering a more intuitive experience for users. By developing a new syntax for Key Performance Indicators (KPIs), they have streamlined KPI presentations and provided flexibility to generate custom KPIs for deeper analytical needs.

Polystar’s CEO, Stephen Preston, shared, "Working closely with Bouygues Telecom, we designed a transformative way to access and comprehend the critical operational KPIs." This initiative has not only showcased the trust placed by Bouygues Telecom in Polystar but has also underscored the adaptability of their solutions to meet the demands of leading operators.

Insights and Future Directions

By integrating over 60 distinct systems in their core and collaborating with various RAN providers, Bouygues Telecom has significantly expanded its operational capabilities. The new solution allows them to harness a broader array of data, applying it effectively across their operational systems. This provides KPIs that meet very specific operational requirements, reflecting a flexible approach to performance management.

As Bouygues Telecom forges ahead with its transformation journey, this modernized solution lays a robust foundation for generating deep insights and driving further advancements within their network frameworks.

Notably, Bouygues Telecom has been a consistent performer in the industry, serving 27.1 million mobile and 5.4 million fixed customers. With expansion plans in place, including a 5G network that covers over 86% of the population, their commitment to delivering high-quality services remains unwavering.

Looking Ahead

Overall, the transformation spearheaded by Bouygues Telecom and powered by Polystar illustrates the vital role of technological adaptation in enhancing customer experience and optimal operational efficiency. With their continued focus on innovative solutions and commitment to sustainability—aiming for a significant reduction in carbon emissions by 2027—it is evident that Bouygues Telecom is not just keeping pace with industry advancements but is steering them into the future.

For more insights and updates, follow Bouygues Telecom’s endeavors on their corporate website and through their social media channels. The synergy between advanced analytics and cloud solutions is set to redefine the contours of telecommunications, and Bouygues Telecom is at the forefront of this exciting evolution.