Infinitus and Cisco's Outshift Unite to Innovate Healthcare AI Interoperability

Infinitus Partners with Outshift by Cisco: A New Era for Healthcare AI Interoperability

In a groundbreaking announcement on October 10, 2025, Infinitus Systems revealed its partnership with Outshift by Cisco, marking a significant advancement in the integration of artificial intelligence (AI) within the healthcare sector. As a leader in agentic communication solutions, Infinitus has been instrumental in powering over 100 million minutes of clinical and administrative conversations. This collaboration aims to revolutionize how healthcare operations are conducted, emphasizing the critical need for interoperability and trust among AI agents.

The modern healthcare environment is flooded with administrative tasks that often overload clinical staff. Activities such as patient communications, follow-up calls, insurance verifications, and prior authorization perform a substantial burden on healthcare professionals. By employing Infinitus' AI agents, healthcare facilities can automate many of these essential yet time-consuming processes, drastically reducing task completion times from 24-48 hours to mere seconds or a couple of hours.

Enhancing Patient Care Through AI Efficiency

The partnership between Infinitus and Outshift focuses on creating a streamlined orchestration layer for AI agents tailored to healthcare needs. Papi Menon, Chief Product Officer for Outshift, emphasized, "Together we can build an infrastructure that dramatically improves the consumer experience, particularly in a sector as important as healthcare." This collaboration aims to alleviate administrative burdens, thus enabling healthcare providers to focus more on patient care rather than procedurally heavy tasks.

Trust and interoperability among AI systems are paramount as these technologies become integral to healthcare workflows. Infinitus assures that its AI agents are designed around open protocols such as Model Context Protocol (MCP) and Agent-to-Agent (A2A) communication. These measures facilitate secure integration across diverse orchestration environments, enhancing the overall safety and efficiency of healthcare operations.

Supporting Open Standards with AGNTCY

In addition to the partnership with Outshift, Infinitus has contributed to AGNTCY, an open-source framework under the Linux Foundation. AGNTCY is dedicated to promoting interoperability among AI agents across various sectors. The initiative aims to establish shared standards, enhance agent discoverability, and foster trust among AI systems to enable secure workflows in mission-critical environments like healthcare. By publishing its MCP implementation to the Agent Directory, Infinitus ensures that its healthcare-focused agents can effortlessly coordinate with others, improving overall effectiveness.

CEO Ankit Jain notes, "Agentic AI is simplifying work and unlocking new possibilities in healthcare. We share Outshift by Cisco's vision for an Internet of AI agents that delivers secure, compliant, and trusted support to patients, clinicians, and staff." The partnership represents a pivotal step toward the future of healthcare technology, laying the groundwork for open, interoperable, and responsible AI infrastructures.

Expanding Collaborations

This collaboration follows Infinitus' expanded partnership with Salesforce, where its AI agents now automate payer-facing call tasks within Salesforce Health Cloud and Life Sciences Cloud. Additionally, Infinitus is working with IBM to scale agentic AI implementations in specialty pharmacy, showcasing its commitment to enhancing healthcare communication tools further.

Being recognized by Fast Company as one of the World's Most Innovative Companies of 2025 further solidifies Infinitus' position as a trusted communications partner for a significant portion of Fortune 50 healthcare firms. The company's innovative approach combines multimodal AI with a robust knowledge graph and proprietary action protocols, ensuring accuracy and safety in healthcare communications.

In conclusion, the partnership between Infinitus Systems and Outshift by Cisco signifies a transformative approach in healthcare operations, centered around the utilization of interoperable AI to streamline complex workflows, enhance patient care, and improve clinician satisfaction. As they move forward, both companies are poised to lead the charge in revolutionizing healthcare communication processes, making a significant impact in an industry that serves millions worldwide.