Roadrunner Implements General Rate Increase to Enhance Services and Innovation

Roadrunner's New General Rate Increase

In a recent announcement, Roadrunner, renowned for its significant turnaround in the transportation sector, confirmed a general rate increase (GRI) of 6.9%, effective January 15, 2025. This move marks the first comprehensive rate adjustment since 2021, as the company continues to navigate the complex landscape of logistics and customer expectations.

Roadrunner has established itself as a leader in providing direct metro-to-metro Less-than-Truckload (LTL) services across the U.S. and Canada. The decision for the rate increase comes in response to the evolving operational costs and the need for the company to maintain its high service standards.

A Necessary Step in a Changing Environment

According to Thu Vu, Roadrunner's Director of Pricing, this increase is essential for the company to sustain its operational excellence while meeting customer demands. "After three years without an across-the-board rate adjustment, this increase is a necessary step to ensure we can continue to meet the evolving needs of our customers while delivering the highest levels of service and operational excellence," Vu stated.

The raised rates will apply mainly to services governed under the existing RDFS 501 tariff, initiated on November 29, 2021. Customers may experience different effects from the rate changes based on individual shipping lanes and total distances traveled. The rate increase is designed to be reflective of specific operational requirements and will similarly impact several accessorial charges outlined in the Roadrunner 100 Rules Tariff.

Focus on Service Excellence and Technological Innovation

Since the onset of 2020, Roadrunner has made significant strides in enhancing its on-time delivery and overall service quality. The investment in building a reliable network has allowed the company to consistently exceed customer expectations in terms of service performance.

Notably, in 2024, Roadrunner achieved exceptional accolades in customer satisfaction metrics, including the highest increase in Net Promoter Score (NPS) as audited by Mastio, a well-respected industry survey. This latest rate increase is an integral part of the company’s strategy to continually support and improve its service offerings.

In the upcoming year, Roadrunner is set to further boost its direct metro-to-metro network capabilities, ensuring quicker and more reliable connections between major urban centers throughout North America. This initiative is coupled with substantial investments in innovative technologies and automation, aimed at enhancing operational efficiencies and customer experiences.

Vu emphasized the importance of these investments, mentioning that, "Our investments in technology, automation, and infrastructure are aimed at creating a seamless, more efficient experience for our customers. By focusing on innovation and expanding our capabilities, we are positioning Roadrunner for future growth and reinforcing our commitment to providing unparalleled value and service."

Looking Ahead

For an in-depth understanding of how the new general rate increase and accessorial charge adjustments might affect shipments, customers are encouraged to visit Roadrunner's website or reach out to their respective account representatives.

About Roadrunner

Roadrunner has positioned itself as the premier choice for direct long-haul metro-to-metro shipments in the LTL sector, boasting a presence in over 40 metropolitan markets across the United States. With an operations platform supported by advanced AI and machine learning technologies, Roadrunner prioritizes real-time tracking and the integrity of freight handling. The commitment to direct routing minimizes the risks associated with freight loss or damage, further enhancing customer reliability.

As the transportation sector adapts to new challenges, Roadrunner remains dedicated to not just maintaining but enhancing its service quality and operational efficiency.

For additional information on shipping with Roadrunner or exploring career opportunities, visit their official websites.