#Japan #AI Technology #Tokyo #IVRy #JMS

IVRy and JMS Join Forces for AI-Driven Business Efficiency

In a move poised to revolutionize operational efficiency in the service sector, IVRy, a Tokyo-based company specializing in conversational AI technology, has entered into a business matching agreement with JMS. This partnership aims to leverage IVRy’s advanced AI solutions, particularly the dialog-driven voice AI SaaS named "AIVRy", promoting automation and efficiency in handling customer calls.

Background and Objectives of the Partnership

JMS has established a robust network of franchise stores across the country, primarily focusing on restaurants and beauty salons, while supporting small and medium enterprises (SMEs) with payment infrastructure to invigorate local economies. As the demand for digital transformation (DX) increases, especially amidst labor shortages in the service sector, JMS has stepped up efforts to provide valuable services that address the management challenges faced by franchisees.

On the other hand, IVRy offers an innovative dialog-driven voice AI platform, "AIVRy", designed to automate call handling for enhanced operational efficiencies and improved customer experiences simultaneously. The collaboration intends to fully harness JMS's well-established franchise network while delivering IVRy’s cutting-edge AI solutions to expedite the alleviation of labor shortages and promote DX initiatives in SMEs.

Future Prospects

As this partnership develops, the plan includes deploying "AIVRy" across JMS's franchise stores, enabling businesses to build a 24/7 customer service structure. This development will help prevent missed calls, allowing staff to focus on their primary duties, thereby fostering a more productive work environment. Furthermore, JMS aims to expand its support offerings by integrating managerial support solutions in tandem with its payment services, working towards a multifaceted partnership.

Looking ahead, IVRy remains committed to advancing the application of AI technologies across various sectors, especially the service industry. With continued dedication to social implementation of AI, the company strives to facilitate AI-driven business practices that will redefine customer interaction and operational workflows.

The ability of "AIVRy" to provide 24/7 automated service will not only enhance efficiency but also significantly improve the quality of customer experience. The technology automatically transcribes, summarizes, and analyzes call content. It can seamlessly create FAQs, categorize intentions, and regularly monitor key performance indicators (KPIs), allowing businesses to convert unstructured data into strategic economic resources.

Additionally, IVRy has made significant inroads into diverse markets, having issued over 50,000 accounts across nearly 100 industries and logged more than 80 million calls, highlighting the wide applicability of its solutions. The company’s unique technology ensures reliability with its