#Japan #Tokyo #monomane #R&R #Synergy Global

A New Chapter in Smartphone Repair Services

R&R Co., Ltd., based in Tokyo, has teamed up with Osaka's Synergy Global Co., Ltd. to innovate the smartphone repair sector. The partnership aims to enhance consumer experience through the introduction of an online repair request service via R&R's management app, monomane. This service will begin on January 12, 2026, first launching in nine SmartCool stores located in the Kanto region before expanding to approximately 80 locations nationwide by February 2026.

Background and Objectives of the Partnership

The recent rise in discussions surrounding the “Right to Repair” in Japan has highlighted the need for consumers to easily access repair services. R&R was established with the aim of increasing the convenience and transparency of repairs. By providing a platform that connects the management of personal items with repair services, R&R seeks to foster a circular economy through greater accessibility to repair options. On the other hand, Synergy Global excels at delivering high-quality and prompt repair services across its SmartCool store network. By combining their strengths, the two companies are committed to offering a comfortable and reliable repair experience for users.

Overview of Services and Value Proposition

Online Repair Request

Users of the monomane app can request repairs for their smartphones and other devices, gaining access to vital information such as cost, repair options, and estimated time needed, all through an online platform. This feature allows users to place their requests with confidence since they can verify all details in advance.

Online Payment

Customers will enjoy the convenience of settling their repair costs entirely online through monomane after the repair is completed. There is no need to carry cash, allowing for a seamless, one-stop service from repair request to payment.

Devices Supported

Thanks to the collaboration with Synergy Global, monomane now supports repairs for a wide range of products, including smartphones, tablets, laptops, gaming consoles, and wearable devices such as smartwatches. However, it's important to note that certain manufacturers and warranty periods might restrict service availability.

Repair Options

Depending on their location and personal preference, users can choose between visiting a SmartCool store or utilizing delivery services for repairs, ensuring that everyone finds a suitable method that caters to their needs.

Trial Locations for SmartCool Stores

The initial trial phase will take place across the following locations:

• - Aeon Mall Tsukuba: 3rd floor, 66-1 Inaochi, Tsukuba, Ibaraki
• - Aeon Mall Zama: 3rd floor, 2-10-4 Hirono-dai, Zama, Kanagawa
• - Tama Plaza Terrace: 2nd floor, 1-1-2 Uchigasaka, Aoba-ku, Yokohama, Kanagawa
• - Lalaport Shonan Hiratsuka: 1st floor, 10-1 Tenanuma, Hiratsuka, Kanagawa
• - Aeon Mall Urawa Misono: 2nd floor, 5-50-1 Misono, Midori-ku, Saitama
• - Aeon Mall Kasukabe: 2nd floor, 420-1 Shimonya, Kasukabe, Saitama
• - Aeon Lake Town Mori: 2nd floor, 3-1-1 Koshigaya, Saitama
• - Lalaterra Harumi Flag: 3rd floor, 505-5 Harumi, Chuo-ku, Tokyo
• - Lalaport Tachikawa Tachihi: 3rd floor, 935-1 Izumimachi, Tachikawa, Tokyo

About SmartCool

SmartCool is a specialized repair brand focusing on smartphones and expanding its services to tablets, PCs, and gaming consoles, with approximately 130 stores across Japan, mainly located in commercial facilities. The partnership with R&R will allow for a new model that enhances online-to-store traffic.

About monomane

The monomane app serves as a management tool for repairable items, allowing users to register all their belongings—ranging from smartphones and home appliances to cars and toys—free of charge. In case of malfunction, users can easily connect to repair services online, creating a seamless integration of item management and repair processes.

Looking Ahead

R&R aims to build on this initial partnership to further expand repair convenience and options. Future initiatives include:

• - Broaden collaboration with repair businesses and manufacturers for an extensive interpretation of repairable items.
• - Expand categories of supported devices to include home appliances and vehicles, prioritizing high-urgency repairs for items like air conditioning and water heaters.
• - Enhance user experience through UI/UX improvements, ensuring that everyone can manage and repair their items effortlessly.

Through these efforts, R&R is dedicated to promoting the Right to Repair and contributing to a sustainable society.