#United States #Awards #Customer Service #Buffalo #MT Bank

M&T Bank's Commitment to Small Businesses and Middle Markets

M&T Bank, listed on the NYSE under the ticker MTB, has recently been honored with multiple awards recognizing its exceptional service to small businesses and middle-market customers. This recognition comes from Crisil Coalition Greenwich, which evaluates banks based on service quality and customer satisfaction metrics. In their 2026 awards, M&T Bank stood out as the Best Bank for several categories related to small business and middle-market banking, emphasizing its ongoing dedication to its clients.

Awards Overview

In total, M&T Bank received seven Coalition Greenwich 2026 awards for its performance in serving small-business and middle-market clients. These awards highlight the bank's deep understanding of the complexities businesses face today and its commitment to delivering tailored solutions. The categories in which M&T excelled included:

• - Best Bank – Customer Service for Small Business Banking in the U.S.
• - Best Bank – Ease of Making Payments for Small Business Banking in the U.S.
• - Best Bank – Product Capabilities in Cash Management for Small Business Banking in the U.S.
• - Best Bank – Trust for Small Business Banking in the U.S.

For middle-market banking, M&T Bank was also recognized for:

• - Best Bank – Satisfaction with Relationship Management for Middle Market Banking in the U.S. (Northeast)
• - Best Bank – Satisfaction with Cash Management Sales Specialists for Middle Market Banking in the U.S.
• - Best Bank – Product Capabilities in Cash Management for Middle Market Banking in the U.S.

This exceptional performance reflects the bank's unwavering commitment to its small-business clientele and its strategic focus on addressing their financial needs efficiently.

Ongoing Commitment to Excellence

Since 2011, M&T Bank has accumulated an impressive total of 186 Coalition Greenwich Awards. This significant achievement showcases the bank's established reputation for outstanding service and its resilience in the competitive financial landscape. Eric Feldstein, M&T's Head of Retail and Business Banking, expressed pride in this recognition and reaffirmed the bank's mission: "This recognition goes to the heart of who we are as a bank, providing the personalized customer experience of a local, community bank, while offering the financial technology, services, stability, and sophistication of a global financial institution."

M&T Bank, headquartered in Buffalo, New York, is recognized for its branch and ATM network that stretches across the eastern United States, from Maine to Virginia and Washington, D.C. In addition to its banking services, M&T also offers trust-related services in select markets, helping to ensure a comprehensive approach to financial management for its clients.

Conclusion

As M&T Bank continues to serve its small-business and middle-market customers, it remains committed to offering tailored solutions designed to meet the evolving needs of its clientele. The recent accolades from Crisil Coalition Greenwich not only affirm the bank's dedication to its customers but also strengthen its position in the financial sector as a trusted partner for businesses seeking growth and stability in their financial endeavors. For more information, visit www.mtb.com.