Brøchner Hotels Enhances Boutique Experience with Canary Technologies

Embracing Innovation in Boutique Hospitality

Brøchner Hotels, a distinguished name in the boutique hotel sector, is taking a significant leap forward by partnering with Canary Technologies, a leader in hotel guest management technology. Based in Copenhagen, the family-owned hotel group has earned a reputation for converting historic structures into award-winning boutique hotels. Their unique philosophy of 'not doing ordinary' resonates through each curated stay they offer, emphasizing design, culture, and sustainability.

In a recent announcement, Brøchner Hotels revealed that they have opted for Canary's advanced Guest Management System. This decision aims to modernize their guest journey and optimize staff support across their portfolio of hotels. Manuel de la Torre, Head of Sales EMEA at Canary Technologies, emphasized the alignment between Brøchner's design-centric approach and the technological enhancements provided by Canary. The goal is to streamline guest arrivals, enhance communication, and deliver more personalized experiences that are a hallmark of Brøchner's boutique offerings.

The implementation of Canary's technology will digitize crucial facets of the guest experience. For instance, the mobile-first check-in process not only simplifies arrivals but also allows for real-time communication via AI-powered Guest Messaging across various channels, including SMS and WhatsApp. This feature ensures that international travelers can connect comfortably with hotel staff, thanks to instant translation capabilities in over 100 languages. Furthermore, this automation alleviates the operational burden on the hotel teams, enabling quicker and more consistent responses.

Sinne Fiil Fredslund, CMO at Brøchner Hotels, accentuated the importance of having extraordinary interactions during a guest's stay. With Canary's system, the hotel group can maintain the integrity of personal connections while employing a seamless communication process. This capability is particularly significant as it supports hotel staff in delivering exceptional service without being overwhelmed by the demands of existing operations.

Brøchner Hotels is not just focused on transforming the guest experience but also on fostering a work environment where staff can thrive. Their commitment to integrating technology aligns with a mission to provide memorable and unique stays that are distinguished from ordinary hospitality offerings.

About Canary Technologies

As a pioneer in redefining the hotel tech landscape, Canary Technologies boasts its award-winning AI-driven Guest Management Platform. This platform simplifies all guest touchpoints, from booking to check-out, ultimately improving operational efficiency and enhancing guest satisfaction. Canary’s AI, designed specifically for the hospitality industry, empowers over 20,000 hotels around the globe, including major brands like Marriott International and Four Seasons. They have garnered numerous accolades for their innovative solutions, including being named the Top Guest Experience Platform by HotelTechReport.

About Brøchner Hotels

Known for its extraordinary aesthetic and thoughtful approach to hospitality, Brøchner Hotels remains an independent, family-run boutique hotel group. They consistently transform historic locations into exquisite destinations, embedding local culture and design into every stay. Committed to sustainability and authentic hospitality, Brøchner Hotels stands out in the competitive landscape of boutique lodging in Denmark.

For those seeking a unique hotel experience that prioritizes an exceptional journey, Brøchner Hotels, with the backing of Canary Technologies, promises to deliver just that. With technological advancements enhancing their boutique appeal, guests can anticipate stays that are not only remarkable but also seamless and enriched by thoughtful details.