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SightCall Unveils Xpert Knowledge™: A Game Changer in Knowledge Management

In an era where knowledge retention is paramount for organizational success, SightCall, a leader in AR-powered visual support, has made waves with the launch of its new feature, Xpert Knowledge™. This advanced agentic AI tool is designed to address the pressing knowledge crisis that businesses face, estimated to cost over $30 billion annually due to the loss of expertise when seasoned employees exit the workforce.

The Challenge of Knowledge Loss

As industries everywhere experience rapid turnover and retirement of experienced professionals, this crisis has become increasingly acute. A shocking statistic reveals that nearly 25% of company revenue is adversely affected by ineffective knowledge management. Thomas Cottereau, Founder and CEO of SightCall, shared a potent example: an executive lamented losing 100 years of accumulated knowledge when three senior technicians left within a month, illustrating the potentially devastating impacts of knowledge evaporation.

Enter Xpert Knowledge™

Xpert Knowledge™ is engineered as a revolutionary solution that transforms traditional methods of capturing knowledge. It seamlessly integrates with the SightCall Vision™ platform, functioning as a live, learning memory system that is proactive rather than reactive. By capturing audio, video, photos, and real-time conversations during service calls, it constructs interactive, detailed tutorials that can serve not just as a training tool but also safeguard organizational knowledge against being lost forever.

The core innovation lies in how Xpert Knowledge™ harnesses agentic AI to process this myriad of information. It does not merely store data; it actively converts raw input into manageable, structured multimedia tutorials that include step-by-step instructions with annotations, ensuring that new technicians and AI assistants alike can access vital information conveniently.

Bridging the Knowledge Gap

What distinguishes Xpert Knowledge™ is its commitment to encapsulate typical, unrecorded insights that constitute up to 80% of enterprise expertise and are often overlooked by traditional AI models. While many companies have invested heavily in AI technologies, they frequently fall short due to their failure to leverage tacit knowledge—a gap Xpert Knowledge is deftly closing.

David Swift, VP of Product Marketing at SightCall, encapsulated this paradigm shift succinctly: “Traditional knowledge management is episodic. Xpert Knowledge is continuous.” The tool effectively collects context, streamlines processes, and develops a visual lexicon that is comprehensible to individuals at any stage of their careers.

KnowledgeOps: The Future of Knowledge Management

The introduction of Xpert Knowledge™ coincides with a critical evolution in how knowledge operations are structured within organizations. Gartner has defined this shift toward KnowledgeOps, where AI continuously curates and disseminates expertise throughout roles and systems in real time. By generating editable drug tutorials through automated capture of pivotal moments, organizations stand to considerably enhance their training efficiency and operational continuity.

As training demands rise alongside an acute shortage of skilled labor, Xpert Knowledge provides a timely solution that doesn't just react after-the-fact but instead provides a holistic approach to knowledge retention and training. New technicians can learn from real service scenarios, enabling well-rounded understanding from their first day on the job.

Looking Ahead

SightCall's vision extends beyond mere functionality; it seeks to redefine how companies think about knowledge management. In Cottereau’s own words, “No one reads the manual, but everyone watches videos. With Xpert Knowledge, we’re transforming every expert fix into a resource the entire organization can learn from… including your AI.”

As the workforce continues to evolve and retirements rise, employing innovative tools like SightCall's Xpert Knowledge™ will be crucial for businesses aiming to overcome the impending knowledge crisis and maintain a competitive edge.

For more information on Xpert Knowledge™, visit sightcall.com/xpert-knowledge.

About SightCall

SightCall stands at the forefront of agentic visual intelligence, providing businesses with unparalleled tools and insights to enhance service operations. With the addition of Xpert Knowledge™, SightCall reinforces its dedication to empowering organizations in maintaining and scaling their expertise.

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