#Japan #Customer Support #AI Agents #Shinjuku, Tokyo #TMJ

Transforming Customer Support with AI Agents

In an era when technology is rapidly evolving, customer support as we know it is on the brink of significant change. TMJ, a prominent company specializing in contact center solutions, will participate in a highly anticipated conference titled `Customer Support Transformation 2025`, organized by CAC. This event will delve into the emerging use of AI agents in customer service, highlighting their potential to revolutionize the industry.

Overview of the Conference

Set to take place on June 24, 2025, this conference is centered around the theme: `Is the era of AI agents just around the corner? Strategies for AI Utilization in Customer Support`. As businesses contemplate how to enhance operational efficiency and harness the capabilities of AI agents, many are left pondering the practicalities of implementing such technology.

Recent advancements in AI technology—especially through platforms like DeepSeek and Cristal Intelligence—have significantly enhanced the performance of conversational AI systems and data analysis capabilities. AI agents are becoming increasingly capable of handling a variety of tasks, prompting a shift in the roles and responsibilities of human operators. However, many companies are still uncertain about where to start when integrating these technologies into their support frameworks.

The conference will feature leading AI solution firms that focus on cutting-edge technologies including `voice recognition`, `chatbots`, `conversational AI`, and `emotion analysis AI`. Attendees will gain insights into successful case studies and actionable strategies that they can implement immediately.

Conference Details

Title: Is the Era of AI Agents Just Around the Corner? Customer Support Transformation 2025 – Strategies for Immediate AI Utilization in Business
Date:

• - Live Broadcast: June 24, 2025 (Tuesday) 10:00 AM - 4:50 PM
• - On-Demand Streaming: June 25-26, 2025 (10:00 AM - 4:50 PM)

Format: Live Broadcast / Archive Streaming
Participation: Free (Pre-registration required)
Organizer: Department of Emotion Analysis, CAC
Registration: Register Here

TMJ's Presentation Details

During this conference, TMJ will be actively participating in the user session category, presenting on the topic `How the Evolution of AI Agents Will Change the Future of Contact Centers`. They will showcase examples of AI evaluation in customer interactions and report on transformative solutions provided by AI agents in modern customer service settings. Attendees will have a unique opportunity to experience the future of the evolving contact center.

Presentation Details

Title: The Reality and Future of Next-Generation Contact Centers Shaped by AI Agents
Date/Time:

• - Live Broadcast: June 24, 2025 (Tuesday) 4:30 PM - 4:50 PM
• - Archive Streaming: June 25-26, 2025 (4:30 PM - 4:50 PM)

(Note: All sessions will be conducted at the same time across three days)

Registration: Register Here

About TMJ

TMJ was established in 1992, evolving from an in-house call center of Fukutake Shoten (now Benesse Corporation). With a unique focus on continuous membership-based services, TMJ has developed extensive expertise in production and quality management. The company provides a comprehensive suite of services, including contact center design, operation, research, analysis, staffing, and training, to a diverse range of clients. In 2017, TMJ became a wholly-owned subsidiary of SECOM, allowing them to leverage a secure and robust group network to further support their clients' success.

For additional information about TMJ, please visit TMJ Official Website.
Note: The information in this press release is current as of the date of release and may change without prior notice.