Ascential Technologies Unveils Comprehensive Customer Service Platform Ascential Care to Boost Client Experience
Ascential Technologies has recently introduced an innovative customer service program named Ascential Care. This platform is designed with a focus on agility and global responsiveness, aimed at significantly enhancing customer experiences while ensuring exceptional long-term value throughout the lifecycle of client automation technologies.
The launch of Ascential Care marks an important milestone in the company's ongoing commitment to improving customer engagement and service delivery. With this new service initiative, clients can now remain connected to the Ascential Technologies support team 24/7, leading to smoother service experiences that enhance product lifecycle value, regardless of geographical location or time zone.
Scott Watts, the CEO of Ascential Technologies, stated, "With our newly restructured customer service program, clients can expect top-notch support at every stage of their journey—from installation and launch to ongoing service and maintenance, renewal, and spare parts service." He emphasized that the innovative service model introduced by Ascential Care will transform the way clients interact with technology, ensuring a seamless and consistent experience across all touchpoints while optimizing asset performance.
As part of the enhanced service offerings, Ascential Technologies has also introduced Ascentialytics, a connected asset performance management solution. This tool provides clients with opportunities to gather, extract, and analyze data, thus enhancing the reliability and availability of their assets while mitigating risks and costs. Through both local and remote monitoring, Ascentialytics facilitates integrated machine condition monitoring, predictive maintenance, and more. The solution captures equipment data and offers real-time insights via dashboard visualizations, including analytics, alerts, and notifications.
"We anticipate that Ascentialytics will be a game-changer for our clients, offering essential insights that can positively affect downtime, machine state, unscheduled repairs, and beyond," Watts added.
The strategic focus of Ascential Care and Ascentialytics represents Ascential Technologies' proactive approach to addressing the evolving needs of customers. The company is well aware that in today’s fast-paced digital landscape, timely and efficient service is fundamental to maintaining competitive advantages and driving customer satisfaction.
Ascential Technologies has a long-standing history of over 70 years in designing, developing, and automating complex diagnostic, inspection, and testing processes in critical markets, including medical and biological sciences, transport, and test and measurement systems. The firm caters to the most demanding customer challenges, where the cost of failure is significant. With a global footprint and a skilled workforce of over 2,300 professionals in 40 locations, Ascential is determined to help clients accelerate the innovation of essential solutions while enhancing competitive differentiation and reducing time to market.
The commitment of Ascential Technologies to guide clients through every stage of the product lifecycle—from ideation to commercialization—remains unwavering, particularly where quality and safety are of utmost importance. Among its diverse clientele are Fortune 100 leaders and disruptive innovators, establishing the company's reputation as a reliable partner in navigating complex business environments.
For those interested in learning more about how Ascential Technologies' expanded service program can elevate customer experiences and improve operational efficiency, further information is available on their official website at ascentialtech.com.
Previously known as Burke Porter Group, Ascential Technologies excels in automating intricate processes across various sectors. Their focus on overcoming customer challenges with quality solutions positions them as leaders in critical industries that rely heavily on technological advancements. For media inquiries, interested parties can reach out to the editorial contacts associated with the company’s press release for additional insights.
The launch of Ascential Care marks an important milestone in the company's ongoing commitment to improving customer engagement and service delivery. With this new service initiative, clients can now remain connected to the Ascential Technologies support team 24/7, leading to smoother service experiences that enhance product lifecycle value, regardless of geographical location or time zone.
Scott Watts, the CEO of Ascential Technologies, stated, "With our newly restructured customer service program, clients can expect top-notch support at every stage of their journey—from installation and launch to ongoing service and maintenance, renewal, and spare parts service." He emphasized that the innovative service model introduced by Ascential Care will transform the way clients interact with technology, ensuring a seamless and consistent experience across all touchpoints while optimizing asset performance.
As part of the enhanced service offerings, Ascential Technologies has also introduced Ascentialytics, a connected asset performance management solution. This tool provides clients with opportunities to gather, extract, and analyze data, thus enhancing the reliability and availability of their assets while mitigating risks and costs. Through both local and remote monitoring, Ascentialytics facilitates integrated machine condition monitoring, predictive maintenance, and more. The solution captures equipment data and offers real-time insights via dashboard visualizations, including analytics, alerts, and notifications.
"We anticipate that Ascentialytics will be a game-changer for our clients, offering essential insights that can positively affect downtime, machine state, unscheduled repairs, and beyond," Watts added.
The strategic focus of Ascential Care and Ascentialytics represents Ascential Technologies' proactive approach to addressing the evolving needs of customers. The company is well aware that in today’s fast-paced digital landscape, timely and efficient service is fundamental to maintaining competitive advantages and driving customer satisfaction.
Ascential Technologies has a long-standing history of over 70 years in designing, developing, and automating complex diagnostic, inspection, and testing processes in critical markets, including medical and biological sciences, transport, and test and measurement systems. The firm caters to the most demanding customer challenges, where the cost of failure is significant. With a global footprint and a skilled workforce of over 2,300 professionals in 40 locations, Ascential is determined to help clients accelerate the innovation of essential solutions while enhancing competitive differentiation and reducing time to market.
The commitment of Ascential Technologies to guide clients through every stage of the product lifecycle—from ideation to commercialization—remains unwavering, particularly where quality and safety are of utmost importance. Among its diverse clientele are Fortune 100 leaders and disruptive innovators, establishing the company's reputation as a reliable partner in navigating complex business environments.
For those interested in learning more about how Ascential Technologies' expanded service program can elevate customer experiences and improve operational efficiency, further information is available on their official website at ascentialtech.com.
About Ascential Technologies
Previously known as Burke Porter Group, Ascential Technologies excels in automating intricate processes across various sectors. Their focus on overcoming customer challenges with quality solutions positions them as leaders in critical industries that rely heavily on technological advancements. For media inquiries, interested parties can reach out to the editorial contacts associated with the company’s press release for additional insights.
Topics Consumer Technology）
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