TP Awarded Frost & Sullivan's Recognition for Cybersecurity Excellence in North America

TP Receives Prestigious Recognition for Cybersecurity Excellence



On July 10, 2025, Frost & Sullivan announced its selection of Teleperformance (TP) as the 2025 North American Company of the Year in the customer experience management industry. This prestigious recognition is a testament to TP's dedication to innovative cybersecurity strategies and its commitment to safeguarding digital customer experiences in high-risk sectors.

Commitment to Innovation



Frost & Sullivan's recognition highlights TP's exceptional achievements in advanced cybersecurity innovations, risk management, and customer safety. The company has consistently demonstrated leadership in creating a secure customer experience (CX) ecosystem, primarily through its use of proprietary AI technology that protects sensitive data and enhances digital trust.

Frost & Sullivan evaluates companies through a rigorous benchmarking process that considers both strategic effectiveness and execution. TP excelled in both areas, showcasing its ability to align AI-driven cybersecurity innovations with client requirements while executing its programs with precision and resilience. According to Sebastian Menutti, Research Director at Frost & Sullivan, TP’s cybersecurity strategy is grounded in a proactive approach that emphasizes real-time monitoring, rapid response, and automation. This strategic framework has allowed TP to detect unauthorized changes within an average of just two minutes and address them in less than 15 minutes—preventing service disruptions and ensuring business continuity for clients.

Leading in a Complex Threat Landscape



Despite the increasing complexity of today’s digital threat landscape, TP's long-term growth strategy revolves around digital innovation and secure operations. The company’s proactive threat intelligence and compliance rigor empowers it to support mission-critical operations in regulated industries, including finance, healthcare, and retail.

A key component of TP's innovative approach is its proprietary solution, TP Protect—an advanced monitoring framework that utilizes AI and machine learning to identify unauthorized keystrokes, data modification attempts, and fraudulent behavior in real time. This system seamlessly integrates into the wider AI-driven threat detection ecosystem at TP. Christian Muus, Global CISO at TP, noted, “We take a comprehensive and holistic approach to security through our advanced frameworks and intelligent automation. Our commitment to a security-first culture ensures we remain a trusted partner in cybersecurity, adapting swiftly to evolving threats.”

A Focus on Customer Protection



TP’s unwavering dedication to customer safety significantly reinforces its market standing. By streamlining threat detection and response mechanisms, enhancing fraud prevention across high-risk verticals, and promoting cybersecurity awareness, TP continually delivers valuable outcomes. Their collaborative approach—partnering with business process outsourcing (BPO) peers and regulatory bodies—has been instrumental in advancing stronger cybersecurity practices within the entire CX management ecosystem.

Frost & Sullivan recognizes TP for setting a new industry benchmark in secure CX leadership. The company’s commitment to AI innovation, strategic partnership, and consumer-oriented protection is shaping industry best practices and ensuring clients can operate securely in a digital-first world.

Recognition of Excellence



Every year, Frost & Sullivan awards companies that showcase exemplary strategy development and execution that yields measurable enhancements in risk management, consumer confidence, and competitive differentiation. This award acknowledges forward-thinking organizations, like TP, that redefine cybersecurity protocols via continuous innovation and operational excellence.

Frost & Sullivan’s Best Practices awards commend companies across various regional and global markets for their impressive achievements and superior performance in leadership, technological advancement, customer service, and strategic product development. Industry analysts conduct comprehensive interviews, analyses, and secondary research to identify industry best practices.

About Frost & Sullivan



For over six decades, Frost & Sullivan has been a revered entity aiding investors, corporate leaders, and governments navigate market shifts by identifying disruptive technologies, emerging trends, new business models, and companies poised for success.

For more information about Teleperformance and its services, please visit TP’s website.

Topics Business Technology)

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